Hybrid Insurance Account Manager — Client Success

AXIS Re; Stamford (CT); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Tuition reimbursement

Paid vacation

Job summary

AXIS Capital is seeking an Account Manager to deliver high-quality service to brokers and clients, supporting underwriting teams and managing a growing book of business. The role emphasizes retention, profitability, and growth through strong client relationships and accurate documentation.

You will collaborate with Senior Account Manager and underwriting teams, handling policy issuing, endorsements, and compliance while maintaining exceptional customer service.

Qualifications

• High school diploma or equivalent required.
• Undergraduate degree in business, finance, or related field preferred, but not required.
• Minimum 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
• Solid understanding of Property and Casualty insurance coverage is necessary.
• Proficient in written and verbal communication with internal/external partners.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook).
• Strong aptitude for learning new software programs.
• Strong customer service skills and professional attitude are required.
• Completion of professional development coursework in the industry is preferred.

Responsibilities

• Policy Administration and Processing: Advanced administrative tasks for new and renewal business, including policy binding, issuance, and endorsements.
• Relationship Building, Client Engagement and Communication: Primary contact for brokers and clients, providing updates and ensuring service quality.
• Data Management and Documentation: Maintain records, use diary systems, review underwriting documents for accuracy and compliance.

Skills

Customer service

Communication

Time management

Attention to detail

Mathematical skills

Multitasking

Teamwork

Self-motivation

Education

High school diploma or equivalent

Undergraduate degree in business/finance (preferred)

Tools

Microsoft Office Suite

Job description

AXIS Capital is seeking an Account Manager to deliver high-quality service to brokers and clients, supporting underwriting teams and managing a growing book of business. The role emphasizes retention, profitability, and growth through strong client relationships and accurate documentation.

You will collaborate with Senior Account Manager and underwriting teams, handling policy issuing, endorsements, and compliance while maintaining exceptional customer service.