Hybrid Account Manager: Insurance Client Services & Growth

AXIS (AXIS Capital); Red Bank (NJ); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical plans for you and family

Retirement plans

Tuition reimbursement

Paid vacation

Job summary

AXIS Capital in Red Bank, New Jersey, is seeking an Account Manager to deliver high-quality service to brokers and clients, supporting underwriting teams and maintaining the book of business for retention and growth.

You will contribute to policy administration, client engagement, data management, and regulatory compliance while mentoring junior staff in a collaborative, hybrid office setting.

Qualifications

• High school diploma or equivalent required.
• Undergraduate degree in business, finance, or related field preferred, but not required.
• Minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
• Solid understanding of Property and Casualty insurance coverage is necessary.
• Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
• Strong aptitude for learning new computer/software programs is required.
• Strong customer service skills and professional attitude are required.
• Completion of professional development coursework in the industry is preferred.

Responsibilities

• Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards.
• Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.
• Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
• Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
• Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
• Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
• Utilize diary systems to track and manage information flow and deadlines effectively.
• Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
• Review underlying policies and endorse changes as needed.
• Adhere to compliance standards and maintain accurate account files and underwriting documentation.

Skills

Communication skills

Customer service

Math skills

Time management

Attention to detail

Independent work

Education

High school diploma or equivalent

Undergraduate degree (business/finance or related)

Tools

Microsoft Office

Job description

AXIS Capital in Red Bank, New Jersey, is seeking an Account Manager to deliver high-quality service to brokers and clients, supporting underwriting teams and maintaining the book of business for retention and growth.

You will contribute to policy administration, client engagement, data management, and regulatory compliance while mentoring junior staff in a collaborative, hybrid office setting.