Senior Insurance Client Strategy Manager

Lockton; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Lockton is seeking an experienced client services professional in Kansas City. The role focuses on servicing a designated book of business across marketing, claims, and administration, with emphasis on root-cause analysis, policy issue resolution, and process improvements.

You will work with senior staff to provide strategic guidance and client-facing support. The ideal candidate has a Bachelor’s degree in business or related field and 7+ years in client services within the brokerage industry,

Qualifications

• Bachelor’s Degree in Business Administration or related field.
• Typically, more than 7 years of Client services experience is required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong verbal and interpersonal communication skills required.
• Demonstrates strong working knowledge and experience within brokerage industry.

Responsibilities

• Oversees servicing of a designated book of business in marketing, claims, and administration.
• Researches root causes, implements, and resolves policy-related issues.
• Recommends enhancements to processes, products, and policies.

Skills

Verbal & interpersonal

Time management

Problem solving

Education

Bachelor’s Degree in Business Admin.

7+ years Client services

Tools

Microsoft Office Suite

Job description

Lockton is seeking an experienced client services professional in Kansas City. The role focuses on servicing a designated book of business across marketing, claims, and administration, with emphasis on root-cause analysis, policy issue resolution, and process improvements.

You will work with senior staff to provide strategic guidance and client-facing support. The ideal candidate has a Bachelor’s degree in business or related field and 7+ years in client services within the brokerage industry,