Strategic Institutional Accounts Manager for Academia

Dewey; Encinitas (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

High impact

Career growth

Strategic exposure

Job summary

A fast-growing startup in academic data solutions is seeking an Institutional Account Manager to manage relationships with university and library customers. This role will drive customer success and expansion within institutional accounts, requiring a proven track record in account management and strong relationship-building skills. Ideal candidates will have 3–6+ years of experience, exceptional communication abilities, and thrive in an early-stage startup environment. Join the team to influence revenue and customer outcomes directly.

Qualifications

• 3–6+ years in account management, customer success, or related roles managing institutional or enterprise customers.
• Proven track record of driving renewals and expansion within complex organizations.
• Strong relationship-building skills with the ability to navigate multi-stakeholder environments.
• Exceptional written and verbal communication, able to engage both technical and non-technical audiences.

Responsibilities

• Own a portfolio of institutional accounts, serving as the primary relationship owner for universities and libraries.
• Drive renewals and identify expansion opportunities within existing institutional customers.
• Build and execute account plans that align institutional needs with Dewey's data offerings.

Skills

Account management

Customer success

Relationship-building

Problem-solving

Organizational skills

Communication

Job description

A fast-growing startup in academic data solutions is seeking an Institutional Account Manager to manage relationships with university and library customers. This role will drive customer success and expansion within institutional accounts, requiring a proven track record in account management and strong relationship-building skills. Ideal candidates will have 3–6+ years of experience, exceptional communication abilities, and thrive in an early-stage startup environment. Join the team to influence revenue and customer outcomes directly.