Strategic Institutional Account Manager - Crypto Growth

MoonPay; New York (NY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Competitive salary package

Equity package

Pension

Flexible Time Off

Hybrid working schedule

Private healthcare benefits

Annual training budget

Remote working allowance

Job summary

MoonPay Institutional is seeking an Account Manager to own relationships with institutional clients—fintechs, exchanges, wallets, payment providers, and enterprise partners—and maximize value from MoonPay products.

You’ll onboard, drive adoption, growth, and long-term retention while partnering with Sales, Product, Operations, Compliance, Support, and Engineering to identify opportunities and strengthen partnerships.

Qualifications

• 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.
• Experience managing complex stakeholder environments and coordinating cross-functional initiatives.
• Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.
• Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.
• Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.

Responsibilities

• Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.
• Develop trusted relationships with executive and operational stakeholders across customer organizations.
• Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.
• Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.
• Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.
• Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.

Skills

Account management

Customer success

Strategic partnerships

Relationship management

Job description

MoonPay Institutional is seeking an Account Manager to own relationships with institutional clients—fintechs, exchanges, wallets, payment providers, and enterprise partners—and maximize value from MoonPay products.

You’ll onboard, drive adoption, growth, and long-term retention while partnering with Sales, Product, Operations, Compliance, Support, and Engineering to identify opportunities and strengthen partnerships.