Strategic Account Manager, Institutional Crypto

CryptoproNetwork; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity package

Equity bonus

MoonPay equity grant

Pension

Referral program

Flexible Time Off

Birthday leave

Parental leave

Hybrid working schedule

Commuter benefits

Private healthcare

Wellness membership

AI tools access

Lunch credit

Home office setup

Remote working allowance

Product budget

Training budget

High Potential Program

Offsites

Job summary

MoonPay Institutional is building the infrastructure that powers digital asset businesses around the world. As an Account Manager, you will own relationships with a portfolio of institutional clients—including fintechs, exchanges, wallets, payment providers, and enterprise partners—helping them maximize the value they receive from MoonPay's products.

You'll become a trusted advisor to customers, coordinating with Sales, Product, Operations, Compliance, Support, and Engineering to drive

Qualifications

• 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.
• Experience managing complex stakeholder environments and coordinating cross-functional initiatives.
• Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.
• Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.

Responsibilities

• Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.
• Develop trusted relationships with executive and operational stakeholders across customer organizations.
• Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.
• Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.
• Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.
• Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.

Skills

Account Management

Customer Success

Strategic Partnerships

Relationship Management

Fintech

Payments

SaaS

Digital Assets

Job description

MoonPay Institutional is building the infrastructure that powers digital asset businesses around the world. As an Account Manager, you will own relationships with a portfolio of institutional clients—including fintechs, exchanges, wallets, payment providers, and enterprise partners—helping them maximize the value they receive from MoonPay's products.

You'll become a trusted advisor to customers, coordinating with Sales, Product, Operations, Compliance, Support, and Engineering to drive