Account Manager, MoonPay Institutional

MoonPay; New York (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Competitive salary package

Equity package

Pension

Flexible Time Off

Hybrid working schedule

Private healthcare benefits

Annual training budget

Remote working allowance

Job summary

MoonPay Institutional is seeking an Account Manager to own relationships with institutional clients—fintechs, exchanges, wallets, payment providers, and enterprise partners—and maximize value from MoonPay products.

You’ll onboard, drive adoption, growth, and long-term retention while partnering with Sales, Product, Operations, Compliance, Support, and Engineering to identify opportunities and strengthen partnerships.

Qualifications

• 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.
• Experience managing complex stakeholder environments and coordinating cross-functional initiatives.
• Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.
• Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.
• Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.

Responsibilities

• Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.
• Develop trusted relationships with executive and operational stakeholders across customer organizations.
• Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.
• Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.
• Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.
• Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.

Skills

Account management

Customer success

Strategic partnerships

Relationship management

Job description

About MoonPay

MoonPay is for builders with something to prove.

This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia.

AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.

You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.

The bar is high. The pace is real. We're building for what's next, for humans and agents.

Recent recognition:
Forbes' America's Best Startup Employers 2026 . 2nd in Crypto Services on Fortune's inaugural Crypto 100, The Sunday Times Best Places to Work two years running.

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.

______________________________________________________________________________________________________

1. About the Opportunity

MoonPay Institutional is building the infrastructure that powers digital asset businesses around the world. As an Account Manager, you will own relationships with a portfolio of institutional clients—including fintechs, exchanges, wallets, payment providers, and enterprise partners—helping them maximize the value they receive from MoonPay's products.

You'll become a trusted advisor to customers, ensuring successful onboarding, adoption, growth, and long-term retention. Working closely with Sales, Product, Operations, Compliance, Support, and Engineering, you'll advocate for customers while identifying commercial opportunities that strengthen strategic partnerships.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex customer challenges, and is excited by the evolving crypto ecosystem.

2. What you will do

• Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.

• Develop trusted relationships with executive and operational stakeholders across customer organizations.

• Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.

• Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.

• Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.

• Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.

3. About You

• 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.

• Experience managing complex stakeholder environments and coordinating cross-functional initiatives.

• Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.

• Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.

• Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.

$140,000 - $160,000 a year

______________________________________________________________________________________________________

Benefits & Perks

• Competitive salary package

• Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay

• Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards

• Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant

• Pension: employer contributions from day one

• Employee referral program: refer great people, earn 10K in USDC

• Flexible Time Off: choose when to work and when to switch off

• Birthday leave: take the day off to celebrate you

• Enhanced parental leave: more time with family, no second thought

• Hybrid working schedule: work fully remotely or from your nearest Moonbase

• Commuter benefits: public transport to and from the office

• Private healthcare benefits: to protect you and your loved ones

• Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership

• Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next

• Lunch credit: meals covered on the days you're in the office

• Home office setup allowance: build the home office of your dreams

• Remote working allowance: those working fully remotely get a little extra for utilities

• Monthly product budget and zero-fee crypto transactions

• $1,000 Annual training budget: we support your learning journey

• High Potential Program: structured development, mentorship, and stretch opportunities

• Regular remote company offsites: high-impact in-person sessions and hackathons

• (Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit

• (UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary