Strategic Insights Client Success Lead

84.51; Cincinnati (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off & holidays

Life and disability insurance

Job summary

Senior Client Success Manager – Insights in Cincinnati is a strategic consultant role focused on increasing client adoption and value realization from 84.51° Stratum, OnDemand, Data Direct and In-Queries. You will train client teams, tailor recommendations to merchandising and activation needs, and drive ongoing engagement with the insights platform.

We seek a client‑facing professional with 2+ years of relevant experience, strong storytelling with data, and knowledge of retail and consumer

Qualifications

• 2+ years of relevant client-facing consulting or sales experience.
• Experience with Shopper Data & Insights solutions (preferred: 84.51° data & insights).
• Insights acumen and knowledge (preferred but not required).

Responsibilities

• Day-to-day 84.51° Stratum, 84.51° OnDemand and 84.51° Data Direct support.
• Provide expertise on platform utilization and application of data/insights for merch processes.
• Guide clients on opportunities to bring insights into media planning.
• Provide best practices and hands-on training for client analysts.
• Maintain value tracking for insights utilization.
• Act as internal solution experts, testing new capabilities and feeding product roadmaps.

Skills

Client Service Mindset

Proficiency in 84.51° Insights Platafo

Stakeholder Management

Data‑driven Storytelling

Basic analytic Road‑mapping

Consumer Research Design

Retail Industry Knowledge

Job description

Senior Client Success Manager – Insights in Cincinnati is a strategic consultant role focused on increasing client adoption and value realization from 84.51° Stratum, OnDemand, Data Direct and In-Queries. You will train client teams, tailor recommendations to merchandising and activation needs, and drive ongoing engagement with the insights platform.

We seek a client‑facing professional with 2+ years of relevant experience, strong storytelling with data, and knowledge of retail and consumer