Strategic Inside Sales Pro - Aerospace & Defense

AMETEK; Rosemead (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

Hermetic Seal Corporation, a unit of AMETEK, is seeking an experienced Inside Sales Representative in Rosemead, CA. You will manage customer accounts through the order lifecycle, including quotations, processing, status updates, and support, coordinating with operations, engineering, quality, and field sales to ensure a seamless customer experience.

The role emphasizes building strong customer relationships, providing exceptional service, and driving profitable order execution in aerospace,

Qualifications

• 5+ years in customer service, account management, inside sales support, order management, or commercial operations.
• Experience in manufacturing, electronics, aerospace, defense, or technical product environment.
• Excellent verbal and written communication skills.
• Strong organizational skills with multiple priorities.
• Experience coordinating with customers and cross-functional internal teams.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• U.S. Citizenship or Permanent Residency per ITAR regulations.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Prepare and manage customer quotations according to pricing guidelines and profitability objectives.
• Process and manage customer purchase orders from receipt to fulfillment.
• Coordinate with operations, planning, engineering, and quality teams for accurate order status and delivery information.
• Respond promptly to inquiries regarding pricing, lead times, product specs, and documentation.
• Support customers with product questions in collaboration with Sales Engineering and technical personnel.
• Manage customer account reviews and identify opportunities to improve service and satisfaction.
• Coordinate Return Material Authorization (RMA) requests and facilitate resolutions.
• Maintain accurate records in ERP and CRM systems.
• Ensure compliance with import/export regulations and company policies.
• Build long-term customer relationships through professional communication and attention to detail.

Skills

Account Management

Customer Service

Quotations

Order Management

Cross-Functional Collaboration

ERP/CRM usage

Education

Bachelor's degree in Business

Bachelor's degree in Engineering

Tools

ERP systems

CRM systems

Excel

Outlook

Job description

Hermetic Seal Corporation, a unit of AMETEK, is seeking an experienced Inside Sales Representative in Rosemead, CA. You will manage customer accounts through the order lifecycle, including quotations, processing, status updates, and support, coordinating with operations, engineering, quality, and field sales to ensure a seamless customer experience.

The role emphasizes building strong customer relationships, providing exceptional service, and driving profitable order execution in aerospace,