Strategic Inside Sales & Customer Advocate

Samuel, Son & Co.; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Samuel, Son & Co. is seeking an Inside Sales Representative in Baton Rouge to support customer accounts in the metals market. You will manage quotes, orders, and inventory discussions while coordinating with Credit, Production, and Shipping teams to ensure satisfaction.

The role emphasizes strong communication, timely pricing, and proactive account management, with daily interactions that help grow existing business and attract new customers in a collaborative, office-based environment.

Qualifications

• College degree in Industrial Distribution, Business, or related field.
• Experience in metals is a plus.
• Strong written and oral communication.
• Effective time management and prioritization.
• Able to work independently and as part of a team.

Responsibilities

• Monitor inventory and discuss requirements with accounts.
• Prioritize prompt turnaround of quotes.
• Generate new business from current and potential customers.
• Maintain relationships with customer contacts.
• Write up orders promptly with accurate details.
• Track order status to ensure on-time delivery.
• Notify customers of delays and minimize impact.
• Advocate for customers with internal departments.
• Follow up on open quotes within 30 days.
• Maintain gross margin performance.
• Consider all cost factors when developing quotes.
• Review profit performance and seek improvements.
• Own inventory position for accounts.
• Place special purchase requisitions as needed.
• Review stock levels to anticipate excess inventory.
• Other related duties as assigned.

Skills

Time management

Communication

Customer service

Teamwork

Independent work

Education

College Degree in Industrial Distribution or Business

Tools

Excel

AS400

Microsoft Outlook

Word

Job description

Samuel, Son & Co. is seeking an Inside Sales Representative in Baton Rouge to support customer accounts in the metals market. You will manage quotes, orders, and inventory discussions while coordinating with Credit, Production, and Shipping teams to ensure satisfaction.

The role emphasizes strong communication, timely pricing, and proactive account management, with daily interactions that help grow existing business and attract new customers in a collaborative, office-based environment.