Representative, Inside Sales - Branch Support

Samuel, Son & Co.; Imperial (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Samuel, Son & Co. is seeking an Inside Sales Representative – Branch Support to work closely with accounts, manage day-to-day sales and administrative tasks, and monitor inventory to meet contract and procurement needs.

The role requires strong writing, organization, and teamwork, with experience in customer service and familiarity with office software. The position is office-based and involves collaboration across departments to ensure on-time delivery and accurate order processing.

Qualifications

• Associate's or Bachelor's degree preferred; relevant experience considered in lieu of education.
• Experience in metals is a plus but not required.
• Strong time management and organizational skills are essential.
• Excellent written communications and ability to interact with customers.
• Experience with service or related industries is a plus.

Responsibilities

• Collaborate with accounts on day-to-day sales and administrative tasks.
• Monitor inventory and discuss upcoming requirements with accounts and programs.
• Assist with demand planning and issuing purchase orders.
• Coordinate with sales group on contractual business and inventory levels.
• Support branch inventory management and maintain open purchase orders.
• Develop knowledge of branch purchasing processes and supplier relationships.
• Monitor order status and communicate delays to customers to minimize impact.
• Proactively review stock and on-order positions to prevent excess inventory.
• Perform duties in line with Samuel’s Customer Bill of Rights.
• Review account profitability and seek efficiency improvements.
• Other related duties as assigned.

Skills

Time management

Prioritization

Team player

Strong writing

Organizational skills

Customer service

Attention to detail

Education

Associate's or Bachelor's degree

Tools

Excel

AS400

Word

Microsoft Outlook

Job description

RESPONSIBILITIES:

• Work closely with selected accounts on day-to-day basis handling all required sales and administrative functions necessary
• Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed
• Assists with demand planning activities at the branch level for bundled standard items, contracted business, and day-to-day procurement activities. Aid in issuing and filing of purchase orders in a timely fashion.
• Coordinating with entire sales group on contractual business and corresponding inventory levels.
• Supports branch inventory management efforts through inventory review, purchasing coordination, and continuous improvement activities. Maintain all open purchase orders to ensure accuracy and expected delivery dates are kept current including internal and external supply and out for process related business
• Develop working knowledge of branch purchasing processes, inventory management practices, supplier relationships, and program account requirements to provide backup support and operational continuity as needed.
• Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
• Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences of the service breakdown.
• Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
• Perform all duties in a manner that is consistent with principles outlined in Samuel’s Customer Bill of Rights.
• Review the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.)
• Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
• Other related duties as assigned.

ROLE REQUIREMENTS:

• Associate's or Bachelor's degree in a related field preferred. Relevant work experience can be accepted in lieu of a formal education.
• Experience in metals is a plus, but not required.
• Effective time management skills, ability to prioritize, able to work as a member of a team.
• Strong writing and organizational skills are a must.
• Previous interaction and experience with customers in a service or related industry is a plus.
• Drive, determination and ability to work both independently with little direction and as part of a team.

EQUIPMENT KNOWLEDGE:

• Familiarity with Computers, and software such as, (Excel, Word, AS400, Microsoft Outlook, phones, company documentation) etc.

PHYSICAL DEMANDS:

The role is primarily office-based and does not entail significant physical demands beyond typical office activities. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

• The work environment is predominantly indoors, within an office setting. The Inside Sales Representative – Branch Support collaborates with colleagues from various departments and customers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SAMSA