Strategic Inside Sales: Accounts & Growth

Reliance, Inc.; Kentucky; On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Benefits Begin on Day 31 (Medical, etc

PTO Day 1

Family-oriented culture

Growth opportunities

Job summary

Feralloy, now part of the Reliance Family of Companies, is seeking an Inside Sales Representative to support sales activities, manage customer accounts, coordinate orders and deliveries, and help drive new business while ensuring an exceptional customer experience.

You will maintain CRM data, prepare quotes, communicate with customers by phone and email, and collaborate with estimating and operations to ensure accurate lead times, pricing, and timely order fulfillment.

Qualifications

• Excellent written and verbal communication skills.
• Able to multitask, organize, and prioritize work.
• Reliable with strong work ethic and attention to detail.
• Proficient with Microsoft Word, Excel, Outlook; CRM/ERP experience.
• Knowledge of steel products and market conditions preferred.

Responsibilities

• Manage customer accounts to ensure timely delivery, quality performance, and customer retention.
• Handle inbound and outbound customer communications including phone and email.
• Research prospective leads, identify customer buying trends, and provide reports to management.
• Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times.
• Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers.
• Develop and maintain professional relationships with customers and support customer service needs.
• Communicate effectively with customers regarding quotes, orders, and material applications.
• Prepare and submit sales reports and performance data as required.
• Work closely with sales teams to support growth and meet customer requirements.

Skills

Strong written and verbal comms

Multitasking & prioritization

Work ethic & reliability

Independent & team player

MS Word, Excel, Outlook

CRM/ERP familiarity

Steel market knowledge

Tools

CRM/ERP software

Job description

Feralloy, now part of the Reliance Family of Companies, is seeking an Inside Sales Representative to support sales activities, manage customer accounts, coordinate orders and deliveries, and help drive new business while ensuring an exceptional customer experience.

You will maintain CRM data, prepare quotes, communicate with customers by phone and email, and collaborate with estimating and operations to ensure accurate lead times, pricing, and timely order fulfillment.