Inside Sales Representative

Reliance, Inc.; Kentucky; On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Benefits Begin on Day 31 (Medical, etc

PTO Day 1

Family-oriented culture

Growth opportunities

Job summary

Feralloy, now part of the Reliance Family of Companies, is seeking an Inside Sales Representative to support sales activities, manage customer accounts, coordinate orders and deliveries, and help drive new business while ensuring an exceptional customer experience.

You will maintain CRM data, prepare quotes, communicate with customers by phone and email, and collaborate with estimating and operations to ensure accurate lead times, pricing, and timely order fulfillment.

Qualifications

• Excellent written and verbal communication skills.
• Able to multitask, organize, and prioritize work.
• Reliable with strong work ethic and attention to detail.
• Proficient with Microsoft Word, Excel, Outlook; CRM/ERP experience.
• Knowledge of steel products and market conditions preferred.

Responsibilities

• Manage customer accounts to ensure timely delivery, quality performance, and customer retention.
• Handle inbound and outbound customer communications including phone and email.
• Research prospective leads, identify customer buying trends, and provide reports to management.
• Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times.
• Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers.
• Develop and maintain professional relationships with customers and support customer service needs.
• Communicate effectively with customers regarding quotes, orders, and material applications.
• Prepare and submit sales reports and performance data as required.
• Work closely with sales teams to support growth and meet customer requirements.

Skills

Strong written and verbal comms

Multitasking & prioritization

Work ethic & reliability

Independent & team player

MS Word, Excel, Outlook

CRM/ERP familiarity

Steel market knowledge

Tools

CRM/ERP software

Job description

Job Summary

MidWest Materials was founded in 1952 in Cleveland, Ohio. For 72 years, we were proud to be a family-owned and operated business, spanning three generations of family leadership. In April 2024, we entered an exciting new chapter as we became part of the Reliance Family of Companies, continuing our legacy of service, integrity, and innovation with the strength of a broader network behind us.

As an Inside Sales Representative, you\'ll support sales activities, manage customer accounts, coordinate orders and deliveries, and help drive new business while ensuring an exceptional customer experience.

Why Join Feralloy?

• Competitive hourly pay + bonus opportunities


• Learning multiple positions, will increase hourly pay


• Benefits Begin on Day 31 of Employment (Medical, Dental, Vision, 401k + match)


• Accrue PTO (Paid Time Off) Day 1 of Employment


• Family-oriented culture


• Opportunities for growth and advancement

Physical Requirements

Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

• Manage customer accounts to ensure timely delivery, quality performance, and customer retention


• Handle inbound and outbound customer communications including phone and email


• Research prospective leads, identify customer buying trends, and provide reports to management


• Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times


• Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers


• Develop and maintain professional relationships with customers and support customer service needs


• Communicate effectively with customers regarding quotes, orders, and material applications


• Prepare and submit sales reports and performance data as required


• Work closely with sales teams to support growth and meet customer requirements


• Perform additional duties as assigned

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Strong written and verbal communication skills


• Ability to multitask, organize, and prioritize work effectively


• Strong work ethic, reliability, and attention to detail


• Ability to work independently and as part of a team


• Proficiency in Microsoft Word, Excel, Outlook, and CRM/ERP systems


• Knowledge of steel products, market conditions, and customer requirements preferred


• Ability to analyze information and support decision-making