Strategic Inside Sales & Accounts Coordinator

Schwickert’s Tecta America; Mankato (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

Long Term Disability

Paid Time Off

Paid Holidays

401K with Company Match

Tuition Reimbursement

Job summary

Schwickert’s Tecta America in Minnesota is seeking an Inside Sales & Account Coordinator to serve as a liaison between customers, sales reps, service managers, and project managers. This role supports business development efforts, manages customer accounts, coordinates sales activities, and ensures a high level of customer satisfaction throughout the sales and service process.

The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities

Qualifications

• Associate degree preferred in business-related field.
• 2+ years in customer service, inside sales, account management, or sales support.

Responsibilities

• Build and maintain positive relationships with customers through proactive communication and follow-up.
• Conduct rotational customer health checks with accounts assigned with a focus on cross selling and updating customer information (contact, A/R, billing, etc).
• Send out seasonal marketing campaigns targeting existing client base.
• Respond promptly to customer proposal inquiries and assign to the appropriate BD rep, service manager or project manager.
• Maintain accurate customer records and account information within CRM and company systems.
• Support Business Development reps with lead generation activities utilizing lead generation systems.
• Identify cross-selling and up-selling opportunities within existing customer accounts and hand off to appropriate BD Rep, Service Manager or Project Manager.
• Generate and qualify leads through outbound calls, email campaigns, networking contacts, and referrals.
• Schedule customer meetings and coordinate sales appointments.
• Maintain opportunity data and reporting within CRM platforms.
• Assist with prospect research and target account identification.
• Prepare reports on sales activity, customer engagement, and business development metrics.
• Coordinate communication between customers, project managers, service teams, and sales representatives.
• Generate customer reports, service histories, and account summaries as needed.

Skills

Communication skills

Organizational skills

B2B sales experience

Customer service experience

Team collaboration

Education

Associate degree in Business, Marketing, Communications, or related field

Tools

Microsoft Office Suite

CRM systems

Dynamics 365

ZoomInfo

Ontopical

Seamless

Outlook

Excel

Teams

Job description

Schwickert’s Tecta America in Minnesota is seeking an Inside Sales & Account Coordinator to serve as a liaison between customers, sales reps, service managers, and project managers. This role supports business development efforts, manages customer accounts, coordinates sales activities, and ensures a high level of customer satisfaction throughout the sales and service process.

The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities