Strategic Inside Sales & Account Manager

National Equipment & Service; Irvine (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Company vehicle access

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Paid vacation

Job summary

National Equipment & Service in Irvine seeks an Inside Sales / Account Manager to own a portfolio of accounts, collaborate with Field Service and Operations, and drive customer satisfaction.

You will manage renewals, coordinate maintenance visits, and grow revenue through expanded service agreements, multi-location opportunities, and proactive client care. A company vehicle access program supports site visits, with coaching and onboarding to develop leadership potential.

Qualifications

• 3+ years in account management, customer success, or a client-facing role in B2B industrial or commercial field service.
• A track record of managing several complex, high-value relationships at once.
• Proficiency with CRM and field service management software (ServiceTitan strongly preferred).

Responsibilities

• Serve as the main point of contact for a portfolio of accounts, building trust from the warehouse floor to the front office.
• Prepare accurate estimates and clear scopes of work for service calls, repairs, and installation projects.
• Schedule and coordinate preventative maintenance visits around customer agreements and team capacity.
• Manage work orders from start to finish in our field service management system, keeping documentation and customer updates current.
• Resolve urgent issues by coordinating with Field Service, Operations, and leadership, owning the outcome from first call to final fix.
• Identify opportunities to grow accounts through expanded service agreements, added equipment, and multi-location relationships.
• Handle renewals and reconnect with at-risk accounts before they leave.
• Keep CRM and service records accurate and prepare account summaries for internal reviews and customer meetings.

Skills

Account management

CRM proficiency

Strong communication

Time management

Driver's license

Education

Bachelor's degree preferred

Tools

ServiceTitan

Job description

National Equipment & Service in Irvine seeks an Inside Sales / Account Manager to own a portfolio of accounts, collaborate with Field Service and Operations, and drive customer satisfaction.

You will manage renewals, coordinate maintenance visits, and grow revenue through expanded service agreements, multi-location opportunities, and proactive client care. A company vehicle access program supports site visits, with coaching and onboarding to develop leadership potential.