Strategic Inside Sales & Account Lead

ELLWOOD Group Inc; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

ELLWOOD Group Inc in Houston seeks an experienced inside sales and customer service professional responsible for initial quoting and growing relationships with customers.

You will serve as the lead point of contact for account management, build durable client partnerships, and collaborate with Supply Chain, Engineering, Quality, Manufacturing and Planning to deliver on time and meet customer needs while following OSHA safety procedures.

Responsibilities

• Position will be responsible for inside sales and customer service, from initial quotes to growing the customer relationship.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships to understand and support client needs.
• Collaborate with teams across Supply Chain, Engineering, Quality, Manufacturing, and Planning.
• Interface with internal personnel on sales order planning, forecasting, pricing, and production scheduling.
• Ensure timely and successful delivery of our product according to customer needs and objectives.
• Proactively provide customers with delivery updates as necessary.
• Assist in the collection of receivables as needed.
• Clearly communicate progress of monthly/quarterly initiatives to stakeholders.
• Proactively identify and address customer issues and escalate as needed.
• Develop, follow and maintain/improve standard sales processes.
• Follow company and OSHA safety procedures, and report safety observations to management.

Job description

ELLWOOD Group Inc in Houston seeks an experienced inside sales and customer service professional responsible for initial quoting and growing relationships with customers.

You will serve as the lead point of contact for account management, build durable client partnerships, and collaborate with Supply Chain, Engineering, Quality, Manufacturing and Planning to deliver on time and meet customer needs while following OSHA safety procedures.