Inside Account Manager

Elsevier; Dayton (OH); Hybrid; USD 95,000 - 159,000; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

Elsevier seeks an Inside Account Manager in Dayton, OH to manage a portfolio of academic and government accounts, acting as the primary inside contact for renewals and growth. You will drive engagement, adoption, and expansion while coordinating with Field Account Managers and product teams to deliver value.

You will analyze customer priorities, tailor proposals, and negotiate contracts, using Salesforce to track activity and forecast opportunities.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in account management, inside sales, customer success, or consultative B2B sales.
• Experience with academic institutions, libraries, government agencies, or knowledge-based customers preferred.
• Strong consultative selling, relationship management, and customer engagement skills.
• Excellent communication and presentation skills interacting with librarians, faculty, researchers, and administrators.
• Ability to manage multiple relationships and competing demands in a fast-paced environment.
• Experience using Salesforce or similar CRM to manage pipelines and forecasts.
• Strong analytical skills to interpret usage, trends and business needs.
• Proven ability to negotiate and renew subscriptions for revenue growth.
• Highly collaborative across cross-functional teams.

Responsibilities

• Manage a portfolio of academic and government accounts, building long-term relationships.
• Drive customer retention by managing subscription renewals and risk strategies.
• Proactively reach out via phone, email, and virtual meetings to strengthen relationships.
• Understand institutional priorities and funding to recommend aligned solutions.
• Identify opportunities to expand Elsevier's portfolio (journals, eBooks, databases, AI tools).
• Develop pricing proposals, renewal strategies, and business cases within guidelines.
• Manage the full sales process from identification to contract execution and follow-up.
• Collaborate with Field Account Managers, Product Specialists, and Marketing.
• Maintain accurate plans, pipelines, forecasts, and activity in Salesforce.

Skills

Consultative selling

Relationship management

Customer engagement

Communication

Presentation skills

Time management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

## Inside Account ManagerApply: Dayton, OH: Full time: Posted Today: R118002**About the Role**As an Inside Account Manager, you will manage a portfolio of academic and government customers, serving as a trusted advisor throughout the customer lifecycle. You will be responsible for driving customer engagement, subscription renewals, adoption of Elsevier solutions, and strategic growth opportunities across a defined territory.Working collaboratively with field account managers, product specialists, customer consultants, and internal business partners, you will develop long-term relationships with library leaders, researchers, faculty, administrators, and government stakeholders to support their research, teaching, and learning objectives while contributing to Elsevier's business growth.**Responsibilities*** Manage a portfolio of academic and government accounts, building long-term relationships with customers and serving as their primary inside sales contact.* Drive customer retention by managing subscription renewals, identifying risks, and developing strategies that maximize customer value and long-term partnerships.* Conduct proactive customer outreach through phone, email, virtual meetings, and digital engagement to strengthen relationships, increase product adoption, and uncover expansion opportunities.* Understand institutional priorities, research initiatives, funding environments, and collection development needs to recommend solutions aligned with customer objectives.* Identify opportunities to expand Elsevier's portfolio, including journal subscriptions, eBooks, databases, research intelligence solutions, AI-enabled products, and workflow tools.* Develop pricing proposals, renewal strategies, and business cases while negotiating within established pricing and commercial guidelines.* Manage the complete sales process from opportunity identification through forecasting, proposal development, contract execution, and post-sale follow-up.* Partner closely with Field Account Managers to execute strategic account plans and coordinate customer engagement across complex accounts.* Collaborate with Product Specialists, Customer Consultants, Marketing, and Customer Success teams to deliver exceptional customer experiences.* Maintain accurate account plans, opportunity pipelines, forecasts, and customer activity within Salesforce and other CRM systems.* Monitor market trends, competitive activity, higher education funding, and government research priorities to identify new growth opportunities.* Meet or exceed assigned renewal, revenue, and growth objectives while maintaining a high level of customer satisfaction.**Qualifications*** Bachelor's degree or equivalent experience.* Experience in account management, inside sales, customer success, or consultative B2B sales.* Experience working with academic institutions, libraries, government agencies, research organizations, or other knowledge-based customers is preferred.* Strong consultative selling, relationship management, and customer engagement skills.* Excellent communication and presentation skills with the ability to interact effectively with librarians, faculty, researchers, procurement professionals, and institutional leaders.* Demonstrated ability to manage multiple customer relationships and prioritize competing demands in a fast-paced environment.* Experience using Salesforce or similar CRM platforms to manage pipelines, forecasts, and customer engagement.* Strong analytical skills with the ability to interpret customer usage, trends, and business needs to develop strategic recommendations.* Proven ability to negotiate and manage subscription renewals while identifying opportunities for revenue growth.* Highly collaborative with the ability to work across cross-functional teams to deliver customer-focused solutions.**Work in a Way That Works for You**We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.**Working Pattern**Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.**About the Business**A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.