Strategic Inside Account Manager — Academic & Government

Elsevier; Kentucky; Remote; CAD 81,000 - 207,000; Full time

Job summary

Elsevier is seeking an Inside Account Manager to manage a portfolio of academic and government customers, driving renewals, adoption of solutions, and growth opportunities. You will partner with field teams and internal partners to build long-term relationships with librarians, researchers, and administrators to support research and learning objectives.

The role emphasizes consultative selling, strategic account planning, and collaboration across product, marketing, and customer success teams to

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in account management, inside sales or consultative B2B sales.
• Experience working with academic institutions, libraries or government agencies preferred.
• Strong consultative selling and relationship management skills.
• Excellent communication and presentation abilities with stakeholders.
• Ability to manage multiple relationships in a fast-paced environment.
• Experience using Salesforce or similar CRM platforms.
• Strong analytical skills for interpreting usage trends.
• Proven ability to negotiate renewals and drive revenue growth.
• Collaborative mindset across cross-functional teams.

Responsibilities

• Manage a portfolio of academic and government accounts as the primary inside sales contact.
• Drive customer retention by managing subscription renewals and risks.
• Conduct proactive outreach via phone, email, virtual meetings, and digital channels.
• Understand institutional priorities to recommend aligned solutions.
• Identify opportunities to expand Elsevier's portfolio.
• Develop pricing proposals and renewal strategies within guidelines.
• Manage the full sales process from opportunity to post-sale follow-up.
• Coordinate with Field Account Managers to execute strategic plans.
• Collaborate with Product Specialists and Marketing to deliver customer experiences.
• Maintain accurate account plans, pipelines, and forecasts in CRM.
• Monitor market trends to identify growth opportunities.
• Meet or exceed renewal, revenue, and growth objectives.

Skills

Account management

Inside sales

Consultative selling

Relationship management

Customer engagement

Sales forecasting

CRM insights

Renewals & upsell

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Elsevier is seeking an Inside Account Manager to manage a portfolio of academic and government customers, driving renewals, adoption of solutions, and growth opportunities. You will partner with field teams and internal partners to build long-term relationships with librarians, researchers, and administrators to support research and learning objectives.

The role emphasizes consultative selling, strategic account planning, and collaboration across product, marketing, and customer success teams to