Strategic Inbound Collections & Resolution Specialist

EmergencyMD; Sartell (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) and matching

Health, Dental, Vision, Life, Disability, Pet Insurance

Tuition reimbursement

Paid time off

Job summary

EmergencyMD is looking for Inbound Collections & Account Resolution Specialists in Sartell, Minnesota. The role involves supporting customers through inbound calls related to payments, account inquiries, and disputes. Specialists will utilize their negotiation skills within guidelines to achieve effective resolutions.

Candidates should be detail-oriented, possess strong communication skills, and be able to navigate difficult interactions while maintaining professionalism. A range of benefits is provided, including health insurance and a 401(k) plan.

Qualifications

• Customer service or collections experience preferred.
• Ability to manage high call volume.

Responsibilities

• Handle inbound calls regarding account inquiries and collections.
• Establish payment arrangements and resolve account balances.
• Document all interactions accurately.

Skills

Strong communication and listening skills

Ability to remain calm and professional

Detail-oriented and organized

Job description

EmergencyMD is looking for Inbound Collections & Account Resolution Specialists in Sartell, Minnesota. The role involves supporting customers through inbound calls related to payments, account inquiries, and disputes. Specialists will utilize their negotiation skills within guidelines to achieve effective resolutions.

Candidates should be detail-oriented, possess strong communication skills, and be able to navigate difficult interactions while maintaining professionalism. A range of benefits is provided, including health insurance and a 401(k) plan.