Strategic Implementation & Training Specialist

Amergis; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Amergis Healthcare Staffing seeks an Implementation Specialist to drive the rollout and support of Sunburst clients. The role collaborates with the Manager, Implementation, Program Management, and Corporate Support teams to optimize outcomes and ensure ROI.

You will develop and refine training materials, deliver product demonstrations, and provide on-site or remote implementation support as needed in a healthcare staffing context.

Qualifications

• High School degree required; Bachelor’s degree preferred.
• Experience in Healthcare or Healthcare Staffing preferred.
• Proficiency in English communications required.

Responsibilities

• Executes scalable implementation plans to maximize understanding, adoption and usage of the Sunburst offering.
• Provides high level customer service to clients, agency partners and internal team members.
• Responsible for data collection and entry into VMS tool for successful customer/supplier implementation.
• Maintains consistent implementation checklist to ensure critical steps and on-time rollout.
• Participates in trainings and product demonstrations to ensure understanding of benefits and usage of VMS Tool.
• Provides education on Sunburst Program capabilities to gain stakeholder buy-in.
• Creates and improves training materials, facilitator guides, and job aids as needed.
• Collaborates with teams to share feedback, communicate updates and changes to workflows.

Skills

Communication skills

Customer service

Independent worker

Time management

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

Amergis Healthcare Staffing seeks an Implementation Specialist to drive the rollout and support of Sunburst clients. The role collaborates with the Manager, Implementation, Program Management, and Corporate Support teams to optimize outcomes and ensure ROI.

You will develop and refine training materials, deliver product demonstrations, and provide on-site or remote implementation support as needed in a healthcare staffing context.