Strategic Implementation Lead — Remote

Balto Software; United States; Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

401(k)

Unlimited PTO

Learning Stipends

Job summary

Balto is hiring a Senior Implementation Manager to lead complex customer implementations end-to-end from kickoff to go-live. You will coordinate executives, business owners, IT teams, and Balto partners to ensure outcomes are achieved and technology is configured effectively.

This is a senior individual contributor role requiring strong project leadership, cross‑functional collaboration, and hands‑on execution across multiple concurrent projects.

Qualifications

• Substantial experience independently leading complex, customer‑facing software implementations or solutions engagements.
• Demonstrated success aligning executive, business, and technical stakeholders around customer outcomes.
• Excellent project management, prioritization, risk management, and multi‑project execution skills.

Responsibilities

• Define implementation objectives and measurable success criteria with customer leaders and project stakeholders.
• Own implementation plans, milestones, dependencies, and execution across 6-10 concurrent projects.
• Guide softphone, email, chat, SMS, SSO, CRM, and call‑data integrations; validate configuration and deployment.

Skills

Project management

Executive communication

Technical fluency

Multi‑project execution

Stakeholder management

Tools

Asana

Salesforce

APIs

Job description

Balto is hiring a Senior Implementation Manager to lead complex customer implementations end-to-end from kickoff to go-live. You will coordinate executives, business owners, IT teams, and Balto partners to ensure outcomes are achieved and technology is configured effectively.

This is a senior individual contributor role requiring strong project leadership, cross‑functional collaboration, and hands‑on execution across multiple concurrent projects.