Senior Implementation Lead - Remote, 6-10 Projects

Balto; United States; Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

401(k)

Unlimited PTO

Learning Stipends

Job summary

Balto is seeking a Senior Implementation Manager to lead complex customer deployments remotely in the United States. You will drive 6–10 concurrent projects from kickoff to go-live, aligning executive sponsors and IT teams to clear, measurable outcomes, while guiding technical integrations and risk management.

You’ll operate as a senior individual contributor, balancing business priorities with technical decisions and hands-on project execution to ensure successful deployments across Balto’s

Qualifications

• Substantial experience independently leading complex, customer-facing software implementations or solutions engagements.
• Demonstrated success aligning executive, business, and technical stakeholders around customer outcomes.
• Excellent project management, prioritization, risk management, and multi-project execution skills.
• Confident executive communication and the ability to translate between technical and business topics.

Responsibilities

• Define implementation objectives and measurable success criteria with customer leaders and project stakeholders.
• Align executives, business owners, and IT teams around shared priorities, decisions, and responsibilities.
• Own implementation plans, milestones, dependencies, and execution across 6-10 concurrent projects.
• Lead kickoffs, working sessions, status reviews, and go-live coordination with clear next steps.
• Guide softphone, email, chat, SMS, SSO, CRM, and call-data integrations; validate configuration and deployment.

Skills

Implementation leadership

Executive communication

Project management

Technical fluency

Multi‑project execution

Risk management

Job description

Balto is seeking a Senior Implementation Manager to lead complex customer deployments remotely in the United States. You will drive 6–10 concurrent projects from kickoff to go-live, aligning executive sponsors and IT teams to clear, measurable outcomes, while guiding technical integrations and risk management.

You’ll operate as a senior individual contributor, balancing business priorities with technical decisions and hands-on project execution to ensure successful deployments across Balto’s