Remote SMB CSM | AI-Driven Growth & Renewals

Balto; St. Louis (MO); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k)

Unlimited PTO

Learning Stipends

Job summary

Balto is seeking an SMB Customer Success Manager to own a portfolio of 60 accounts totaling about $1.5M in value. This fully remote, U.S. only role focuses on renewals, expansions, and adoption, leveraging AI and automation to manage a scalable, high‑touch service model.

You will drive relationships across your book, ensure customers realize Balto’s value, and partner with internal teams to remove obstacles and grow revenue.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role.
• Experience managing SMB or mid‑market relationships in a scaled or tech‑touch model.
• Strong written and verbal communication skills.
• Ability to analyze usage data and identify trends.
• Hands‑on experience using AI tools in daily work.

Responsibilities

• Build strong relationships with customers and key stakeholders.
• Lead ongoing communications, renewals, and expansion conversations with a scalable, automated approach.
• Develop understanding of customer goals, needs, and success metrics.
• Run automated plays for onboarding, adoption, and re‑engagement, stepping in personally when needed.
• Identify opportunities to increase product adoption and measure ROI.

Skills

Customer success

Relationship building

Account management

Communication

Tools

ChurnZero

Gainsight

Claude

ChatGPT

Job description

Balto is seeking an SMB Customer Success Manager to own a portfolio of 60 accounts totaling about $1.5M in value. This fully remote, U.S. only role focuses on renewals, expansions, and adoption, leveraging AI and automation to manage a scalable, high‑touch service model.

You will drive relationships across your book, ensure customers realize Balto’s value, and partner with internal teams to remove obstacles and grow revenue.