Strategic Implementation Lead

Amergis Healthcare Staffing; Phoenix (AZ); On-site; USD 54,000 - 66,000; Full time

Job summary

Amergis Healthcare Staffing is seeking an Implementation Specialist to partner with the Manager, Implementation, Program Management and Corporate Support to drive the rollout and success of Sunburst clients. The role includes training, remote or on-site support, and development of training materials to ensure ongoing success post-implementation.

You will collaborate with cross-functional teams to review materials, identify improvement opportunities, and ensure client adoption while maintaining

Qualifications

• High School degree required; Bachelor's degree preferred.
• Experience in Healthcare or Healthcare Staffing preferred.
• Exceptional communication skills, both written and verbal.
• Results oriented with the ability to work independently as well as part of a team.
• Proficiency in Microsoft Office, with intermediate proficiency in Excel.
• Ability to effectively elicit/provide information to and from appropriate individuals via strong communication skills.

Responsibilities

• Executes scalable implementation plans to maximize understanding, adoption and usage of the Sunburst offering.
• Provides a high level of customer service to clients, agency partners and internal team members.
• Responsible for data collection and entry into appropriate VMS tool for successful customer/supplier implementation.
• Maintains consistent implementation checklist to ensure critical steps have been met and on time roll out schedule is followed.
• Participates in trainings & product demonstrations to ensure constituents have a thorough understanding of the benefits and proper usage of applicable VMS Tool.
• Provides implementation support remotely or on site, as needed.
• Provides education on Sunburst Program capabilities to gain buy in from stakeholders on key initiatives.
• Partners with Manager, Implementation and Program Management team to communicate VMS enhancement opportunities.
• Creates and improves training materials, facilitator guides, job aids as needed.
• Collaborates with the Manager, Implementation, Corporate Support & Program Management teams to share feedback, communicate updates, and changes to current workflows/procedures.
• Acts as an ongoing resource to Program Management personnel
• Provides follow up support to enhance training and champion teamwork and cross training within Sunburst
• Contributes to a culture of mutual trust and respect
• Performs other duties as assigned/necessary

Skills

Exceptional communication skills

Microsoft Office

Excel

English language proficiency

Education

High School degree

Bachelor's degree

Job description

Amergis Healthcare Staffing is seeking an Implementation Specialist to partner with the Manager, Implementation, Program Management and Corporate Support to drive the rollout and success of Sunburst clients. The role includes training, remote or on-site support, and development of training materials to ensure ongoing success post-implementation.

You will collaborate with cross-functional teams to review materials, identify improvement opportunities, and ensure client adoption while maintaining