Strategic ICHRA Success Partner

Unison Risk Advisors; Richfield Township (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Unison Risk Advisors is seeking an ezICHRA Customer Success Manager to lead exceptional customer experiences across implementation, onboarding, compliance support, renewals, and ongoing optimization.

You will own relationships, guide plan administration, collaborate with cross-functional teams, and drive adoption and retention. This role emphasizes strategic guidance and data-driven success metrics to improve ICHRA service delivery.

Qualifications

• 3+ years of customer success, account management, or customer-facing experience in healthcare/insurance.
• Experience with benefits administration platforms and related systems.

Responsibilities

• Deliver an exceptional customer experience throughout the lifecycle of the ezICHRA program.
• Own customer relationships during implementation, enrollment, and renewals.

Skills

Customer success

Relationship management

CRM tools

Healthcare compliance knowledge

Account management

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Life & Health Insurance License or ability to obtain licensure

Tools

CRM tools

Job description

Unison Risk Advisors is seeking an ezICHRA Customer Success Manager to lead exceptional customer experiences across implementation, onboarding, compliance support, renewals, and ongoing optimization.

You will own relationships, guide plan administration, collaborate with cross-functional teams, and drive adoption and retention. This role emphasizes strategic guidance and data-driven success metrics to improve ICHRA service delivery.