ezICHRA Customer Success Manager: Onboarding & Growth

Oswald Companies; Richfield Township (OH); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Bonus program

Comprehensive medical, dental and VSP/

Paid time off and sabbatical

Stock ownership

Parking assistance

Professional development support

Leadership development programs

Job summary

Oswald Companies seeks a dynamic ICHRA Customer Success Manager to ensure a smooth implementation and ongoing success of ezICHRA customers. You will build relationships, provide strategic guidance, and support customers through enrollment, training, and renewal processes.

Responsibilities include onboarding, education, ongoing support, and cross-functional collaboration with Sales, Platform Tech, Marketing, and Compliance to optimize plans and ensure regulatory compliance.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, or related field (or equivalent).
• 3+ years in customer success, account management, or customer-facing role in health insurance/benefits.
• Life & Health Insurance License (company paid if not licensed).
• Strong understanding of ICHRA, healthcare benefits, and individual health insurance plans.

Responsibilities

• Guide customers through onboarding and implementation of ICHRA plans.
• Ensure timely enrollment and payment processing.
• Deliver training and informational sessions on ICHRA features and regulations.
• Act as primary point of contact for ICHRA inquiries and support.
• Manage renewals and collaborate with ezICHRA Analyst team.

Skills

ICHRA knowledge

Healthcare benefits

Customer relationships

Communication

Problem solving

CRM software

Data analysis

Education

Bachelor’s degree in business/healthcare

Life & Health Insurance License

Job description

Oswald Companies seeks a dynamic ICHRA Customer Success Manager to ensure a smooth implementation and ongoing success of ezICHRA customers. You will build relationships, provide strategic guidance, and support customers through enrollment, training, and renewal processes.

Responsibilities include onboarding, education, ongoing support, and cross-functional collaboration with Sales, Platform Tech, Marketing, and Compliance to optimize plans and ensure regulatory compliance.