ICHRA Account Manager & Onboarding Lead

Smith-Brothers-Insurance,-LL; Glastonbury (CT); Hybrid; USD 64,000 - 100,000; Full time

Job summary

Smith Brothers Insurance, LLC in Glastonbury, CT is seeking an ICHRA Account Manager to lead post-sale onboarding, manage client relationships, and ensure program success from implementation through renewal.

This full-time role blends project management with benefits administration and requires ACA/ICHRA knowledge, strong communication, and the ability to collaborate with employers, carriers and vendors.

Qualifications

• 3–5 years in employee benefits account management or related field.
• Active Life & Health license in good standing.
• Bachelor’s degree preferred; high school diploma or equivalent required.

Responsibilities

• Serve as the account manager for ICHRA clients from onboarding through renewal.
• Deliver a timely onboarding experience that meets internal standards.
• Coordinate with employers, carriers, vendors and internal partners for success.
• Manage premium reimbursements, reconciliations, and employer reporting.
• Ensure ACA and ICHRA compliance and track program metrics.

Skills

Project management

Relationship building

Communication

Data interpretation

MS Office

AI tools

Team player

Education

Bachelor’s degree

High school diploma

Tools

Benefits administration platforms

Agency management systems

Carrier platforms

Reporting tools

Job description

Smith Brothers Insurance, LLC in Glastonbury, CT is seeking an ICHRA Account Manager to lead post-sale onboarding, manage client relationships, and ensure program success from implementation through renewal.

This full-time role blends project management with benefits administration and requires ACA/ICHRA knowledge, strong communication, and the ability to collaborate with employers, carriers and vendors.