Strategic HR Shared Services Leader

Socket.dev; Norfolk (VA); On-site; USD 143,000 - 266,000; Full time

Job summary

Booz Allen Hamilton in Norfolk, VA seeks a Human Resources Shared Services Director to lead the HR administration and employee lifecycle programs. You will oversee payroll services, drive process improvement, and mentor managers while aligning HR services with organizational goals.

The role requires citizenship and 12+ years of HR leadership experience, with a track record in a shared services environment. Experience with Workday and ServiceNow is preferred.

Qualifications

• 12+ years of experience managing or leading HR teams with progressive HR leadership.
• 3+ years in a shared services environment leading cross-functional teams.
• Experience with managing a payroll service offering.
• Experience in process management, optimization, and continuous improvement methodologies.

Responsibilities

• Lead strategy for HR shared services and end-to-end hire-to-retire processes.
• Oversee HR Administration service offerings and standardize processes across the function.
• Develop and monitor KPIs using data analytics to guide decisions.
• Mentor HR managers and develop leaders across the team.
• Identify opportunities for AI, automation, and efficiency gains in HR workflows.

Skills

HR leadership

Shared services leadership

Payroll service management

Process optimization

Transformation initiatives

Help Desk systems

Stakeholder management

Data security & compliance

Education

Bachelor's degree

Tools

Workday

ServiceNow

Job description

Booz Allen Hamilton in Norfolk, VA seeks a Human Resources Shared Services Director to lead the HR administration and employee lifecycle programs. You will oversee payroll services, drive process improvement, and mentor managers while aligning HR services with organizational goals.

The role requires citizenship and 12+ years of HR leadership experience, with a track record in a shared services environment. Experience with Workday and ServiceNow is preferred.