Strategic HR Partner (Onsite) — McAllen

Teleperformance USA; McAllen (TX); In loco; USD 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare benefits

401(k) plan

Life insurance

Employee discounts

Descrizione del lavoro

Teleperformance USA in McAllen, Texas is seeking an experienced HR Business Partner to provide day-to-day guidance to the Operations Team and serve as the primary HR contact for multiple client relationships.

You will coach line management, interpret policies, and drive HR initiatives while partnering with the HR Knowledge Center to deliver data-driven solutions that boost morale, productivity, and retention. This is a 100% onsite role at the McAllen location.

Competenze

• Bachelor’s degree in Business, HR or equivalent combination of experience and education with experience in Human Resources Management.
• 5+ years of proven success in managing a professional Human Resources team of 10 or more experienced level associates.
• Experience in an HR role where individual acted as a true partner to the business by utilizing HR data and information to address and solve real world people problems.
• Solid knowledge of HR Federal and State Laws regarding Wage and Hour law, FMLA, ADA, etc.
• Solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) as well as working with HRIS systems required.

Mansioni

• Identify, research, and present best practices within HR function to continually enhance HR credibility and performance.
• Serves as a point of contact and resource for management on HR policies, programs, and processes to answer questions and resolve problems.
• Partners with the HR Knowledge Center, Director of HR and all other HR areas to drive HR initiatives & programs throughout TP based on organizational needs & industry best practices.
• Acts as a first-line resource to Department & Managers on employee and performance management matters, providing guidance to influence optimal outcomes.
• Provides professional HR guidance and support to internal client groups across geographies with the objective of adding value to the business.
• Assists with the implementation and day-to-day management of corporate human resource policies and programs at the segment or division level.
• Builds and maintains strong relationships with business leadership to provide consultation and guidance on all HR related matters.
• Provides guidance on sensitive employee issues including performance management, terminations, exit interviews to ensure proper course of action is being taken in order to ensure consistency throughout the assigned business unit.
• Assists with company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes)
• Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues.
• Partners with corporate level HR functions such as Compensation, Knowledge Center, HRIS, Talent Acquisition, etc. to provide feedback and insight on business needs and works closely with HR leadership to identify process improvements.
• Ensures data integrity is maintained in human resource information system records and reports; Develops reporting tools and techniques to capture and distribute meaningful data and metrics related to HR areas.
• Performs other related duties as assigned.

Conoscenze

HR Leadership

People Management

HR Data & Analytics

Employee Relations

Compliance Knowledge

English Proficiency

Office Productivity

Communication Skills

Formazione

Bachelor’s degree in Business/HR

Strumenti

MS Office Suite

HRIS systems

Descrizione del lavoro

Teleperformance USA in McAllen, Texas is seeking an experienced HR Business Partner to provide day-to-day guidance to the Operations Team and serve as the primary HR contact for multiple client relationships.

You will coach line management, interpret policies, and drive HR initiatives while partnering with the HR Knowledge Center to deliver data-driven solutions that boost morale, productivity, and retention. This is a 100% onsite role at the McAllen location.