Strategic HR Manager: Employee Experience & Compliance

Marshall Investigative Group; Park Ridge (IL); On-site; USD 70,000 - 85,000; Full time

Job summary

Marshall Investigative Group is seeking an HR Manager to oversee employee relations, benefits, compliance, workforce support, HR operations, and process improvement across a 350+ employee multi-state workforce.

The role involves partnering with leaders to shape the employee experience, enhance HR programs, and develop scalable processes to support growth and operational excellence across multiple states.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• Minimum 5 years of progressive HR experience.
• Minimum 2 years of employee relations and performance management experience.
• Experience supporting acquisition integration, organizational growth, or process transformation initiatives preferred.
• Experience with ADP Workforce Now preferred.
• Experience administering HRIS, LMS, and employee performance systems.
• Proficiency in Microsoft Office Suite.
• Strong employee relations and conflict resolution skills.
• Working knowledge of federal and state employment laws.
• Excellent communication, coaching, and interpersonal abilities.
• Strong project management and organizational skills.
• Ability to handle sensitive and confidential information with discretion.
• Demonstrated ability to prioritize multiple projects in a fast-paced environment.

Responsibilities

• Serve as the primary HR resource for employee relations matters, investigations, workplace concerns, and performance management issues.
• Manage escalated employee complaints and workplace concerns beyond the Generalist level.
• Provide guidance to managers regarding coaching, corrective action, performance improvement plans, and terminations.
• Conduct and document employee investigations while ensuring compliance with company policies and employment laws.
• Support retention, engagement, and organizational culture initiatives.
• Administer and manage employee performance processes through ADP Workforce Now and ADP Learning Management System (LMS).
• Develop and implement SOPs, workflows, and process improvements that support organizational efficiency.
• Partner with business stakeholders to ensure workforce compliance requirements are maintained across all applicable jurisdictions.
• Ensure compliance with federal, state, and local employment regulations in all operating states.
• Oversee employee benefit enrollment, qualifying life event changes, open enrollment, and benefit audits.
• Monitor benefit communications and employee education efforts to improve enrollment participation and understanding.
• Monitor HR inbox activity and triage employee requests appropriately.
• Guide and mentor HR Generalists and Coordinators in day-to-day HR operations.
• Ensure HR records, employee files, and system documentation are maintained accurately.
• Lead process mapping initiatives and document workflows using tools such as Scribe and related process documentation platforms.
• Assist with employee handbook development, policy updates, and state-specific employment requirements.
• Provide coaching, support, and professional development to HR team members.
• Participate in strategic HR initiatives that support organizational growth and operational excellence.

Skills

Employee relations

Performance management

Communication

Coaching

Interpersonal skills

Project management

Discretion with confidential info

Education

Bachelor's degree in HR, Business Administration, or related field

Tools

ADP Workforce Now

HRIS

LMS

Microsoft Office

Job description

Marshall Investigative Group is seeking an HR Manager to oversee employee relations, benefits, compliance, workforce support, HR operations, and process improvement across a 350+ employee multi-state workforce.

The role involves partnering with leaders to shape the employee experience, enhance HR programs, and develop scalable processes to support growth and operational excellence across multiple states.