Strategic HR Leader: Customer Engagement & Service Strategy

Federal Aviation Administration; Aʻoloau (AS); On-site; USD 112,000 - 174,000; Full time

Job summary

Federal Aviation Administration seeks a Supervisory Human Resources Specialist to lead customer engagement and HR service strategy at the enterprise level. You will coordinate across divisions, drive HR transformation initiatives, and ensure strategic alignment with FAA priorities.

The role requires directing governance, analytics, and budget planning to improve service delivery and workforce outcomes, with a focus on modernization and succession planning for agency success.

Qualifications

• Education cannot be substituted for experience.

Responsibilities

• Directs and manages an enterprise-wide HR service delivery strategy and customer engagement program.
• Leads governance processes to monitor service performance and ensure continuous improvement.
• Oversees budget planning and resource allocation to achieve organizational objectives.
• Provides guidance on workforce modernization and succession planning.

Skills

Data analytics

Leadership

Budgeting

Governance

Job description

Federal Aviation Administration seeks a Supervisory Human Resources Specialist to lead customer engagement and HR service strategy at the enterprise level. You will coordinate across divisions, drive HR transformation initiatives, and ensure strategic alignment with FAA priorities.

The role requires directing governance, analytics, and budget planning to improve service delivery and workforce outcomes, with a focus on modernization and succession planning for agency success.