Supervisory Human Resources Specialist (Customer Engagement and HR Service Strategy Mgr)

Federal Aviation Administration; Aʻoloau (AS); On-site; USD 112,000 - 174,000; Full time

Job summary

Federal Aviation Administration seeks a Supervisory Human Resources Specialist to lead customer engagement and HR service strategy at the enterprise level. You will coordinate across divisions, drive HR transformation initiatives, and ensure strategic alignment with FAA priorities.

The role requires directing governance, analytics, and budget planning to improve service delivery and workforce outcomes, with a focus on modernization and succession planning for agency success.

Qualifications

• Education cannot be substituted for experience.

Responsibilities

• Directs and manages an enterprise-wide HR service delivery strategy and customer engagement program.
• Leads governance processes to monitor service performance and ensure continuous improvement.
• Oversees budget planning and resource allocation to achieve organizational objectives.
• Provides guidance on workforce modernization and succession planning.

Skills

Data analytics

Leadership

Budgeting

Governance

Job description

Supervisory Human Resources Specialist (Customer Engagement and HR Service Strategy Mgr)

• Department: Department of Transportation
• Location: FAA Nationwide-Selectee Remains in Current Duty Location

Designs, establishes, and manages the Federal Aviation Administration (FAA) strategic human resource policies and frameworks, leveraging advanced HR data analytics and metrics to optimize workforce programs and ensure organizational compliance.

Key Responsibilities

The Supervisory Human Resources Specialist integrates work of multiple organizations to meet strategic goals of the organization and the Federal Aviation Administration (FAA), participates in strategic planning for the FAA, and makes commitments (program, budget, etc) for a major organization.

Directs and manages an enterprise-wide Human Resources (HR) service delivery strategy and customer engagement program, providing leadership and oversight of HR transformation initiatives, and ensuring the achievement of organizational objectives through improved service delivery, enhanced customer experience, and increased operational effectiveness.

Directs and oversees staff responsible for establishing and maintaining governance processes used to monitor service performance, ensuring consistent implementation, accountability, and continuous improvement across organizational operations. Leads continuous improvement and innovation programs through the supervision of staff and teams responsible for identifying, developing, and implementing process improvements and best practices.

Applies detailed technical knowledge of the aspect of human resources services and customer engagement strategies to direct staff in providing customer engagement, service delivery, and advisory functions for FAA organizations and offices. Applies a comprehensive understanding of the objectives of AHC, AHR and the FAA.

Leads and supervises cross-functional teams in the development and implementation of integrated HR solutions, establishing priorities, allocating resources, and ensuring effective coordination across HR functional areas. Ensures a customer-centric, data-driven, and compliant HR service delivery model that aligns workforce solutions, service performance, and human capital strategies with agency priorities.

Applies a detailed knowledge of budget, human resource management, and other administrative policies and procedures to oversee the strategic engagement with executive leadership and serves as the senior escalation point for significant HR service issues. Defines, acquires, and allocates budget, staff, and other resources to accomplish objectives for multiple organizational units/projects/programs and across multiple functions and/or disciplines.

Manages budget and either reallocates resources among organizational units/projects/programs or acquires additional resources as needed. Leads and integrates the budget planning processes for all organizational units/projects/programs under his/her control, and projects both short-term and long-term future needs. Participates in planning efforts that cross organizational lines within the AHC and AHR.

Provides executives with guidance workforce modernization and succession planning. Establishes and maintains strategic partnerships across HR functional directorates through the leadership of subordinate staff and collaborative governance structures, ensuring coordinated execution of enterprise-wide HR initiatives. Contacts are routinely internal and external to the major subdivision.

Internal contacts are with subordinates, peers, and higher-level management to discuss the statuses and results of projects/programs and plan for the future. May represent the AHC, AHR or the FAA externally as a primary point of contact for policies/ procedures or other project/program purposes. Has the authority, within guidelines, to make commitments for the major subdivision, to establish new policies/procedures, and to make exceptions.

Provides managerial oversight of workforce and service delivery analytics programs, directing staff in the analysis of workforce data, assessment of workforce trends, and evaluation of organizational health to support strategic decision-making.

Supervises team in the analysis of service delivery trends and organizational effectiveness, providing strategic recommendations to senior leadership and ensuring workforce performance aligns with organizational goals and service objectives.

Requirements & Education

Education cannot be substituted for experience.

Which agency is hiring for this position?

This position is with Federal Aviation Administration, Department of Transportation.

What is the salary for this position?

The posted pay range is $112283 – $173980/yr.

What is the application deadline?

Applications close on 2026-10-20.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-18 · Not affiliated with or endorsed by OPM or USAJOBS.gov