Strategic Higher Education Accounts Director

Cengage Group; San Juan (PR); Remote; USD 77,000 - 100,000; Full time

Job summary

Cengage Group in the United States seeks a Strategic Account Director for the North America Higher Education Sales Group. You will serve as a senior, customer-facing leader responsible for account revenue, long-term partnerships, and renewal/expansion across CU, EA, and IA models.

You will own account strategy, forecast multi-year plans, lead complex negotiations with senior leaders, and collaborate with cross-functional teams to drive revenue growth and student outcomes.

Qualifications

• BA or BS degree.
• 5+ years in educational or enterprise-level sales.
• Proven ability to own and complete strategic account plans with long-term revenue accountability.
• Strong background in high-level negotiations.

Responsibilities

• Lead complex contract negotiations with senior academic and administrative leaders.
• Own account strategy and forecast for each institution; develop multi-year growth plans.
• Identify institutional opportunities and align with customer objectives and Cengage goals.
• Develop financial models aligning CU benefits with budgets to demonstrate ROI.
• Drive renewal timelines, upsell, expansion, and cross-functional collaboration.
• Act as trusted advisor using data-driven insights to optimize programs.

Skills

Strategic account management

Negotiation

Analytical skills

Communication skills

Sales strategy

Education

BA or BS degree

Tools

Salesforce

Microsoft Office

Job description

Cengage Group in the United States seeks a Strategic Account Director for the North America Higher Education Sales Group. You will serve as a senior, customer-facing leader responsible for account revenue, long-term partnerships, and renewal/expansion across CU, EA, and IA models.

You will own account strategy, forecast multi-year plans, lead complex negotiations with senior leaders, and collaborate with cross-functional teams to drive revenue growth and student outcomes.