Strategic Healthcare Implementation Lead

Clearpath; South Dakota; On-site; USD 110,000 - 140,000; Full time

Job summary

Clearpath seeks an experienced Implementation Manager to take new customers from contract signing through successful implementation and go-live. This role combines implementation, program management, technical workflow design, and leadership of customer engagements.

You will own complex deployments across provider settings, build project plans, coordinate resources, and guide customers through workflow decisions while driving scalable processes as volume grows.

Qualifications

• 5+ years of experience in implementation, onboarding, or project/program management (preferably in SaaS or healthcare tech workflows).
• Executive-level communication and stakeholder management skills.
• Strong experience with project management and a working understanding of EHR, RIS, and PACS systems.

Responsibilities

• Own the end-to-end implementation process across customers and workflows, ensuring timely, high-quality launches.
• Manage each customer implementation from start to finish, from kickoff to go-live with custom workflows and training.
• Handle 30+ simultaneous implementations, each with its own scope and timeline, meeting deadlines and quality standards.
• Coordinate with internal and external stakeholders including integration leads, marketing, sales, and account management to align deliverables.
• Lead implementation discovery kickoff calls and guide customers through solutions architecture during the process.
• Design and refine scalable implementation frameworks, playbooks, and processes for consistency and efficiency.
• Partner cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to align implementation plans with business goals.

Skills

Project management

EHR/RIS/PACS knowledge

Healthcare SaaS workflows

Tools

Smartsheet

Asana

Jira

Job description

Clearpath seeks an experienced Implementation Manager to take new customers from contract signing through successful implementation and go-live. This role combines implementation, program management, technical workflow design, and leadership of customer engagements.

You will own complex deployments across provider settings, build project plans, coordinate resources, and guide customers through workflow decisions while driving scalable processes as volume grows.