Implementation Manager

Clearpath; South Dakota; On-site; USD 110,000 - 140,000; Full time

Job summary

Clearpath seeks an experienced Implementation Manager to take new customers from contract signing through successful implementation and go-live. This role combines implementation, program management, technical workflow design, and leadership of customer engagements.

You will own complex deployments across provider settings, build project plans, coordinate resources, and guide customers through workflow decisions while driving scalable processes as volume grows.

Qualifications

• 5+ years of experience in implementation, onboarding, or project/program management (preferably in SaaS or healthcare tech workflows).
• Executive-level communication and stakeholder management skills.
• Strong experience with project management and a working understanding of EHR, RIS, and PACS systems.

Responsibilities

• Own the end-to-end implementation process across customers and workflows, ensuring timely, high-quality launches.
• Manage each customer implementation from start to finish, from kickoff to go-live with custom workflows and training.
• Handle 30+ simultaneous implementations, each with its own scope and timeline, meeting deadlines and quality standards.
• Coordinate with internal and external stakeholders including integration leads, marketing, sales, and account management to align deliverables.
• Lead implementation discovery kickoff calls and guide customers through solutions architecture during the process.
• Design and refine scalable implementation frameworks, playbooks, and processes for consistency and efficiency.
• Partner cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to align implementation plans with business goals.

Skills

Project management

EHR/RIS/PACS knowledge

Healthcare SaaS workflows

Tools

Smartsheet

Asana

Jira

Job description

Clearpath is a healthcare software company that automates access to and exchange of medical records, billing records, and diagnostic imaging. We work with some of the largest health systems in the U.S., 85% of outpatient imaging organizations, billing companies, and multi-site outpatient providers to improve workflows, reduce administrative work, and support revenue generation. We have strong market traction (3,000+ medical facilities), an established target-account pipeline, and big ambitions for what comes next.

Role Description: Implementation Manager

We are looking for an accomplished, strategic, and consultative Implementation Manager to join us as we scale. This is a hands-on individual contributor role for a self-starter, quick learner, and collaborative operator who can thrive in a fast-paced, high-growth environment.

You will be directly responsible for taking new customers from contract signature through implementation and go-live. The role sits at the intersection of implementation, program management, technical workflow design, and customer leadership. Our ideal candidate brings structure, urgency, strong judgment, and polished communication while remaining comfortable operating in a lean environment where priorities and playbooks continue to evolve.

The Implementation Manager will own complex healthcare software deployments across a range of provider settings. This person will build and manage project plans, coordinate internal and external technical resources, guide customers through workflow and solution decisions, execute Clearpath configuration work, lead training and go-live readiness, and help strengthen the implementation function as volume and complexity grow.

Responsibilities

• Own the end-to-end implementation process across customers and workflows, ensuring timely, highquality launches
• Manage each customer implementation from start to finish, from the kickoff call and consultative solution design for custom workflows through project management, coordination of internal and external technical teams, customer communication and training, backend configuration in Clearpath, and a smooth, successful go-live
• Handle 30+ simultaneous implementations, each with its own scope and timeline, while meeting every deadline and quality standard
• Manage complex enterprise rollouts with the largest IDNs and clinics nationwide
• Coordinate with internal and external stakeholders—including integration leads, marketing, sales, and account management—to align deliverables and communication
• Lead implementation discovery kickoff calls that often require strong consultative solution engineering skills. Helping to lead the customer through solutions architecture during the implementation process.
• Design and refine scalable implementation frameworks, playbooks, and processes to ensure consistency and efficiency
• Partner cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to ensure alignment between implementation plans and business goals
• Facilitate smooth handoffs to the Account Management team post-implementation
• Continuously identify and implement process improvements, automation opportunities, and workflow enhancements
• Lead high-touch enterprise implementations and maintain strategic customer relationships as needed
• Must have a strong technical aptitude and have the ability to execute Clearpath configurations

Qualifications

• Must be highly likeable and able to establish rapport, trust, and credibility within minutes of a first impression
• Strong experience with project management and a working understanding of EHR, RIS, and PACS systems
• 5+ years of experience in implementation, onboarding, or project/program management (preferably in SaaS or healthcare tech workflows)
• Flexibility to quickly adapt to different client needs and rapidly evolving technology. Due to the rate of innovation playbooks are quickly changing and being redesigned.
• Executive-level communication and stakeholder management skills
• Expertise with project management tools (e.g., Smartsheet, Asana, Jira)
• Process- and outcome-oriented with a bias for action and continuous improvement