Strategic Healthcare Collections Specialist

CommonSpirit Health; Phoenix (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

Dignity Health Medical Group (DHMG) is seeking a Revenue Cycle Collections Specialist to support financial operations and promote timely collections across patient accounts. You will communicate with clients, document interactions, and coordinate with payers to resolve balances in a fast-paced healthcare setting.

The role requires strong negotiation and problem-solving skills, familiarity with EMR and Practice Management Systems, and a patient, empathetic approach. Bilingual Spanish is a plus.

Qualifications

• Three years of physician-billing/collection experience in a high-volume medical environment.
• AHCCCS/Medicare/government payer experience.
• CMS-1500 and 837P billing experience.
• Experience with EMR and Practice Management Systems.
• Typing speed to 65 wpm and 225 kpm (10 key).
• Knowledge of collection guidelines and regulations.
• Bilingual in Spanish (preferred).

Responsibilities

• Communicate with clients daily to resolve outstanding balances.
• Document interactions and follow established collection protocols.
• Negotiate payment arrangements and maintain timely cash flow.
• Maintain knowledge of CMS-1500, HIPAA, and 837 transactions.
• Work with PMS/EMR systems and payer portals to resolve denials.

Skills

Communication skills

Negotiation abilities

Problem solving

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Tools

EMR systems

PMS

Google Workspace

Job description

Dignity Health Medical Group (DHMG) is seeking a Revenue Cycle Collections Specialist to support financial operations and promote timely collections across patient accounts. You will communicate with clients, document interactions, and coordinate with payers to resolve balances in a fast-paced healthcare setting.

The role requires strong negotiation and problem-solving skills, familiarity with EMR and Practice Management Systems, and a patient, empathetic approach. Bilingual Spanish is a plus.