Strategic Healthcare Client Director

ServiceNow; United States; Hybrid; USD 173,000 - 225,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in the United States seeks a Senior Client Director to own and nurture C-suite relationships across multiple lines, serving as the single point of accountability for enterprise-wide, multi-year transformation initiatives.

You will lead long-term account strategies, drive top-line growth through value-based storytelling, and coordinate a cross-functional team to deliver measurable business outcomes in Healthcare payer/provider sectors.

Qualifications

• Experience managing executive-level client relationships in complex enterprise environments.
• Strong background in consulting or strategic advisory roles.
• Deep industry experience in Healthcare Payers and Providers.
• Track record of driving significant business growth through value-based engagement.

Responsibilities

• Own and manage executive-level relationships, primary liaison between client and all business units.
• Lead development and execution of multi-year transformation agendas.
• Apply industry knowledge to identify and address customer challenges; guide strategic account planning.
• Drive top-line growth through value-based storytelling focused on CACV expansion.
• Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients.
• Coordinate a cross-functional team of AE, SC, Product, and CEG.
• Link customer outcomes to business and financial impact to demonstrate value realization.
• Advise clients on transformational opportunities and measurable business results.

Skills

Executive relationships

Strategic advisory

Cross-functional leadership

Enterprise software sales

AI integration awareness

Team management

Job description

ServiceNow in the United States seeks a Senior Client Director to own and nurture C-suite relationships across multiple lines, serving as the single point of accountability for enterprise-wide, multi-year transformation initiatives.

You will lead long-term account strategies, drive top-line growth through value-based storytelling, and coordinate a cross-functional team to deliver measurable business outcomes in Healthcare payer/provider sectors.