Strategic Healthcare Account Lead

Express Scripts Pharmacy Benefit Services; St. Louis (MO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Express Scripts Pharmacy Benefit Services is seeking a Sr. Account Manager to serve as the primary contact for daily account activity and operational needs for complex clients.

You will manage client accounts, including new groups and products, to ensure satisfaction and renewal, while reviewing quality and tracking performance. You will collaborate with Account Directors on upsell opportunities, develop strategies for plan implementations, and lead internal meetings to ensure timely delivery

Qualifications

• Bachelor’s degree in related field or 14 to 18 years of experience required.
• 8+ years relevant experience with Bachelor's Degree or Master’s degree and 6+ years of relevant experience.
• Excellent PC Skills Including Microsoft Office And Internet Experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Demonstrated ability managing projects, using proven project management processes.
• Ability to work cross-functionally to proactively communicate and resolve issues with urgency.
• Travel overnight up to 20%.

Responsibilities

• Manage day to day client relationships through knowledge of client’s benefit plan and Express Scripts’ products.
• Interact with clients, consultants and producers to provide preventative consultation, analysis and issue resolution.
• Ensure timely and accurate management of all client benefit requests including changes and escalations.
• Lead implementations and internal meetings to meet timelines and quality standards.
• Lead client meetings to review operational performance and needs.
• Present performance metrics to clients to promote satisfaction and upsell opportunities.
• Identify innovative solutions and work independently on complex situations.

Skills

Client relationship management

Project management

Communication skills

Analytical thinking

Presentation skills

Cross-functional collaboration

Problem solving

Interpersonal skills

Strategic thinking

Time management

Education

Bachelor's degree in related field

Master's degree

Tools

Microsoft Office

Internet proficiency

Job description

Express Scripts Pharmacy Benefit Services is seeking a Sr. Account Manager to serve as the primary contact for daily account activity and operational needs for complex clients.

You will manage client accounts, including new groups and products, to ensure satisfaction and renewal, while reviewing quality and tracking performance. You will collaborate with Account Directors on upsell opportunities, develop strategies for plan implementations, and lead internal meetings to ensure timely delivery