Strategic Account Manager, Market Coalitions

Express Scripts Pharmacy Benefit Services; St. Louis (MO); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Tuition reimbursement

Life insurance

Job summary

Express Scripts Pharmacy Benefit Services is seeking an Account Manager to ensure clients and patients receive superior service. You will manage day-to-day client relationships, work cross-functionally with operational teams, and review performance metrics to drive client satisfaction and retention.

You will interact with clients, consultants and producers to resolve issues, manage benefit requests, and support new group implementations. Travel up to 20% may be required as part of the role.

Qualifications

• Bachelor’s degree in related field or 11 to 14 years of experience.
• 5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience.
• Excellent PC skills including Microsoft Office and internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Demonstrated ability managing projects and cross-functional collaboration.
• Ability to travel overnight up to 20%.

Responsibilities

• Manages day to day client relationships through knowledge of client’s benefit plan and Express Scripts’ product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; leading internal meetings to ensure collaboration and attention to detail to meet timelines and quality standards.
• Lead client-centric team meetings to review ESI’s operational performance against client expectations and needs.
• Presentation of Express Scripts operational performance metrics to clients on a monthly/quarterly basis to show performance vs. book of business and promote client satisfaction and upsell opportunities.

Skills

Client relationship management

Project management

Analytical thinking

Verbal and written communication

Cross-functional collaboration

Travel up to 20%

Education

Bachelor’s degree or 11–14 years experience

Tools

Microsoft Office

Job description

Express Scripts Pharmacy Benefit Services is seeking an Account Manager to ensure clients and patients receive superior service. You will manage day-to-day client relationships, work cross-functionally with operational teams, and review performance metrics to drive client satisfaction and retention.

You will interact with clients, consultants and producers to resolve issues, manage benefit requests, and support new group implementations. Travel up to 20% may be required as part of the role.