Strategic Health Tech Customer Success Manager

Team8 Enterprise; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

Popai Health, a fast-growing health tech startup in New York, seeks a Senior Customer Success Manager to ensure healthcare organizations realize value from Popai's platform and drive adoption.

You will partner with care managers, clinical and operational teams, translating insights into actionable use cases, and advocate for customers with Product, Data, and Engineering to deliver measurable outcomes.

Qualifications

• Strong background in Population Health, Care Management, Value-Based Care, or Medicaid-focused programs.
• Experience in healthcare technology vendor or care management organizations.
• Proven ability to manage complex customer relationships and engage senior stakeholders.
• Data-informed communicator with dashboards and metrics translation.
• Experience in early-stage or scaling startups; comfortable with ownership and ambiguity.

Responsibilities

• Own the success of a small portfolio of customers from onboarding through renewal and expansion.
• Lead structured discovery conversations with care management and population health teams.
• Collaborate across clinical, operational, and leadership stakeholders.
• Serve as liaison between customers and Product, Data, and Engineering teams.
• Translate product capabilities and analyses into clear, compelling customer narratives.
• Present insights and recommendations in customer meetings.
• Create high-quality customer-facing materials and summaries.

Skills

Population Health

Care Management

Value-Based Care

Medicaid

Customer-facing

Data Fluency

Storytelling

Stakeholder Management

Cross-functional Collaboration

Tools

Dashboards

Job description

Popai Health, a fast-growing health tech startup in New York, seeks a Senior Customer Success Manager to ensure healthcare organizations realize value from Popai's platform and drive adoption.

You will partner with care managers, clinical and operational teams, translating insights into actionable use cases, and advocate for customers with Product, Data, and Engineering to deliver measurable outcomes.