Healthtech Strategic Account Manager | Growth & ROI

Hello Patient; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity

Job summary

Hello Patient, a healthtech startup, is seeking a Strategic Account Manager in the United States (New York) to own health, retention, and growth of customer accounts from signature through post-go-live. You will be the main relationship owner, ensuring customers derive value from Mia, identifying risks early, and guiding expansion of HelloPatient usage.

This is a proactive, ownership-driven role. You’ll maintain up-to-date knowledge of account performance, monitor signals, and act as a trusted

Qualifications

• 3+ years in account management, customer success or a similar client-facing role.
• Strong written and verbal communication; ability to read between lines and handle pushback.
• A strong storyteller who can turn data into a clear value story.
• Collaborative and works well with cross-functional teams; comfortable wearing multiple hats.
• Strong attention to detail; ensures alignment between customers and internal teams.
• Comfortable with data; can read dashboards and explain numbers.

Responsibilities

• Own the health of accounts and monitor performance signals across the customer base.
• Maintain the relationship; be the day-to-day point of contact and schedule regular check-ins.
• Support customers through go-live and ongoing updates; coordinate with Product and Engineering to fix issues.
• Help customers scale usage; identify expansion opportunities like new locations or features.
• Generate recurring performance reports and translate data into ROI narratives for leadership.
• Assist with renewals and invoicing follow-ups.

Skills

Account management

Communication

Storytelling

Collaboration

Data literacy

Ambiguity tolerance

SQL

BI tools

Tools

SQL

BI tools

Job description

Hello Patient, a healthtech startup, is seeking a Strategic Account Manager in the United States (New York) to own health, retention, and growth of customer accounts from signature through post-go-live. You will be the main relationship owner, ensuring customers derive value from Mia, identifying risks early, and guiding expansion of HelloPatient usage.

This is a proactive, ownership-driven role. You’ll maintain up-to-date knowledge of account performance, monitor signals, and act as a trusted