Strategic Health Systems Partner Success Lead

Paradigm Health, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Paradigm Health, Inc. is seeking a Provider Success Manager to strengthen partnerships with health system partners and drive value from Paradigm solutions.

You will coordinate across clinical, product, engineering, sales, and marketing teams to align on goals and deliver measurable outcomes. The role requires 4+ years in SaaS client service delivery or healthcare operations, familiarity with CRM and project management tools, and willingness to travel up to 30%.

Qualifications

• 4+ years in SaaS client service or healthcare partner success.
• Experience with CRM and project management tools.
• Ability to work across clinical, technology, and business teams.

Responsibilities

• Establish frequent communication with health system partners about the partnership goals.
• Coordinate with sales, marketing, product, engineering, and clinical teams to meet partner goals.
• Drive patient impact by ensuring Paradigm solutions are used effectively in health systems.
• Own contracting post-MSA activities including renewals and upsells.
• Promote cross-network partnership opportunities and document success.

Skills

SaaS client service delivery

Healthcare operations

Cross-functional collaboration

Tools

Hubspot

Salesforce

Monday

MS Project

Smartsheets

JIRA

Confluence

Job description

Paradigm Health, Inc. is seeking a Provider Success Manager to strengthen partnerships with health system partners and drive value from Paradigm solutions.

You will coordinate across clinical, product, engineering, sales, and marketing teams to align on goals and deliver measurable outcomes. The role requires 4+ years in SaaS client service delivery or healthcare operations, familiarity with CRM and project management tools, and willingness to travel up to 30%.