Strategic Healthcare CS Lead — Executive Partnerships

Notable; Kentucky; Sur place; USD 136 000 - 170 000; Plein temps

Résumé du poste

Notable Health is seeking a Customer Success Lead (CSL) for strategic accounts to own outcomes across complex healthcare partnerships and act as the executive partner to customer leadership and internal teams.

You will drive adoption, value realization, governance, and long-term success while coordinating across CS, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes delivered. This role requires travel up to 30% and strong executive presence.

Qualifications

• 7+ years in customer success, implementation, or consulting within healthcare or healthcare technology.
• Proven experience partnering with and influencing C-suite and senior healthcare executives.
• Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow platforms.
• Ability to own complex accounts with accountability for outcomes, not just relationships.
• Exceptional communication skills, with the ability to synthesize complexity into executive narratives.
• Highly organized, strategic, and able to lead cross-functional teams without direct authority.
• Bachelor’s degree or equivalent practical experience.
• Willingness to travel up to 30%.

Responsabilités

• Establish and maintain executive relationships, serving as a strategic advisor.
• Lead conversations that connect Notable’s platform to measurable outcomes.
• Represent the customer at the highest level to ensure commitments are understood and acted on.
• Own account health, adoption, ROI realization, and retention across accounts.
• Develop multi-quarter value roadmaps aligning priorities, levers, and platform capabilities.
• Identify risks and lead structured action plans with internal teams.
• Ensure customers articulate the value delivered to leadership.
• Drive governance, cadences, and escalation paths for transparency.

Connaissances

Executive relationship management

Value and outcomes focus

Cross-functional leadership

Strategic thinking

Stakeholder engagement

Healthcare enterprise IT

Formation

Bachelor’s degree

Description du poste

Notable Health is seeking a Customer Success Lead (CSL) for strategic accounts to own outcomes across complex healthcare partnerships and act as the executive partner to customer leadership and internal teams.

You will drive adoption, value realization, governance, and long-term success while coordinating across CS, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes delivered. This role requires travel up to 30% and strong executive presence.