Senior Health System Success Executive (SaaS)

Wolters Kluwer

Waltham (MA)

Hybrid

USD 122,000 - 219,000

Full time

9 days ago

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Job summary

Wolters Kluwer Health is seeking a senior Customer Success professional to drive outcomes for our largest health-system customers. You will lead executive engagement, develop strategic success plans, and advocate for CDSP capabilities to maximize clinical and operational value.

You will partner with Sales, Product, Clinical teams, and Support to orchestrate a superior customer experience across UpToDate, Lexidrug, and Patient Engagement offerings, ensuring long-term partnerships and measurable

Qualifications

Bachelor's degree or equivalent experience in a related field.
6+ years in Customer Success, Account Management, or a closely related role.
Healthcare/provider domain knowledge strongly preferred.
Proven ability to influence cross-functional partners without direct authority.

Responsibilities

Serve as the primary Customer Success leader for a portfolio of large, strategic health system customers.
Develop trusted executive relationships across clinical, operational, and administrative stakeholders.
Lead executive business reviews, strategic planning, and value realization discussions.
Drive adoption, utilization, and measurable outcomes across the UpToDate portfolio and related solutions.
Coordinate cross-functional resources to ensure alignment and successful customer outcomes.