Strategic Health Account Manager — Equity & Growth

Hello Patient; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity

Job summary

Hello Patient in Austin is seeking a Strategic Account Manager to own health, retention and growth across customer accounts from signature through post-go-live. You will be the primary relationship holder, ensuring customers realize value from Mia, spotting risks early, and expanding HelloPatient usage over time.

This proactive, ownership-driven role requires maintaining an up-to-date view of account performance, catching signals early, and coordinating with internal teams to drive timely

Qualifications

• 3+ years in account management, customer success or a similar client-facing role.
• Strong written and verbal communication.
• A strong storyteller who can turn data into a clear story about value.
• Collaborative and works well with cross-functional teams.
• Strong attention to detail, so nothing falls through the cracks between customers and internal teams.
• Comfortable with data. You can read dashboards and explain what the numbers mean.
• Proactive and comfortable with ambiguity, know when to solve a problem or escalate.
• You love building from the ground up and adapt quickly in a fast-paced startup.

Responsibilities

• Own Account Health: track performance, identify risks, and escalate before issues surface.
• Manage Customer Relationships: be the day-to-day point of contact and build trusted partnerships.
• Run regular check-ins and program reviews with customers and provide clear status updates.
• Support customers through go-live and ongoing updates, including new locations and processes.
• Collaborate with Product, Engineering, QA, Sales and Solutions to meet customer needs and adapt strategies.
• Attend onsite visits, whiteboarding sessions and industry events.

Skills

Account management

Communication

Storytelling with data

Cross-functional collaboration

Attention to detail

Data literacy

Tools

SQL

BI tools

Job description

Hello Patient in Austin is seeking a Strategic Account Manager to own health, retention and growth across customer accounts from signature through post-go-live. You will be the primary relationship holder, ensuring customers realize value from Mia, spotting risks early, and expanding HelloPatient usage over time.

This proactive, ownership-driven role requires maintaining an up-to-date view of account performance, catching signals early, and coordinating with internal teams to drive timely