Healthcare SaaS Account Manager — Remote Growth Partner

Provider Passport; Stati Uniti; Remoto; USD 90.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity participation in a high-growth,

Fully remote with Eastern Time Zone–in

Descrizione del lavoro

Provider Passport is building a real-time healthcare identity and automation platform. We are seeking an Account Manager to own post-sale relationships from onboarding through renewals, driving adoption, value realization, and expansion across health systems and providers.

You will proactively identify risk, advocate for clients inside the company, and collaborate across Product, Sales, Support, and Engineering to deliver outcomes that reduce churn and grow ARR.

Competenze

• 3–7 years in account management, customer success, or client services in healthcare SaaS, credentialing, or payer enrollment.
• Hands-on experience with provider credentialing, payer enrollment, or privileging workflows.
• Proven track record of driving platform adoption, managing renewals, and delivering measurable client outcomes.
• Experience managing a multi-account book with concurrent onboardings, at-risk accounts, and active expansions.
• Comfort operating in a startup or high-growth environment with limited playbooks and high ownership.

Mansioni

• Own onboarding and adoption from contract to active platform use.
• Lead implementation kick-offs, configuration sessions, and structured client training.
• Maintain onboarding roadmap with milestones, owners, and timelines.
• Monitor account health, usage, and engagement; drive retention and expansion strategies.

Conoscenze

Trusted advisor

Operational fluency

Elite communicator

Analytically grounded

Problem solver

Organized and disciplined

Descrizione del lavoro

Provider Passport is building a real-time healthcare identity and automation platform. We are seeking an Account Manager to own post-sale relationships from onboarding through renewals, driving adoption, value realization, and expansion across health systems and providers.

You will proactively identify risk, advocate for clients inside the company, and collaborate across Product, Sales, Support, and Engineering to deliver outcomes that reduce churn and grow ARR.