Strategic Account Manager

Hello Patient; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Hello Patient is seeking a Strategic Account Manager to own the health, retention, and growth of our customer accounts from signature through post-go-live. You will be the primary relationship holder for your accounts, ensuring customers consistently realize value from Mia.

You will identify risks early and help customers expand how they use HelloPatient over time, maintaining a clear, up-to-date view of account performance and catching issues before they escalate.

Responsibilities

• Own the health, retention, and growth of customer accounts from signature through post-go-live.
• Maintain a clear, up-to-date understanding of account performance and monitor signals to catch issues early.

Job description

About The Role

Hello Patient is hiring a Strategic Account Manager to own the health, retention, and growth of our customer accounts from signature through post-go-live. You will be the primary relationship holder for your accounts, responsible for ensuring customers consistently realize value from Mia, identifying risks early, and helping customers expand how they use HelloPatient over time.

This is a proactive, ownership-driven role. You'll maintain a clear, up-to-date understanding of how each account is performing, monitor key signals to catch issues before they escal