Strategic GTM Success Leader (Hybrid)

ZoomInfo Technologies LLC; Bethesda (MD); Hybrid; USD 128,000 - 140,000; Full time

Benefits offered by this job

Onboarding program

Ongoing training

Medical, Dental, Vision

401k Matching

Parental Leave

Equity/bonus programs

Job summary

ZoomInfo is growing its Customer Success team and seeking a Senior GTM Success Manager to drive adoption, retention, and growth across strategic accounts. You will develop account plans, deliver business reviews, and translate usage data into value narratives for executive sponsors.

The role requires 8+ years in customer success or sales in SaaS, 5+ years with strategic accounts, and strong analytical and communication skills.

Qualifications

• 8+ years in customer success, account management, or sales in a competitive SaaS environment.
• 5+ years working with strategic level accounts.
• Strong understanding of go-to-market processes and cross-functional collaboration.
• Experience in solutions consulting or advisory roles is highly preferred.
• Ability to translate complex data sets into clear business insights for stakeholders.
• Excellent communication and presentation skills; able to interact with all management levels.
• Bachelor's or Master's degree preferred.
• Willingness to work a hybrid schedule (3 days/week in office).

Responsibilities

• Act as an extension of strategic customers to accomplish defined objectives.
• Develop trusted advisor relationships with strategic stakeholders to drive adoption.
• Translate usage data into insights that connect ZoomInfo's value to business outcomes.
• Conduct business analyses to uncover unmet needs and design consultative strategies.
• Diagnose adoption drivers and prescribe solutions (process, product, enablement).
• Identify customer use cases and share best practices for success.
• Manage renewal risk and collaborate on remediation strategies.
• Align account activities with the customer’s business case with internal stakeholders.
• Build data-driven business reviews for senior stakeholders.
• Pursue opportunities to increase satisfaction and deepen loyalty.

Skills

Customer success

Account management

Strategic accounts

Go-to-market

Solutions consulting

Data analysis

Executive communication

Team collaboration

SaaS sales

Education

Bachelor's or Master's degree preferred

Job description

ZoomInfo is growing its Customer Success team and seeking a Senior GTM Success Manager to drive adoption, retention, and growth across strategic accounts. You will develop account plans, deliver business reviews, and translate usage data into value narratives for executive sponsors.

The role requires 8+ years in customer success or sales in SaaS, 5+ years with strategic accounts, and strong analytical and communication skills.