Strategic Growth Architect for Enterprise CS

claylabs; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Clay is growing its Growth Strategy (Customer Success) team to help enterprise customers maximize the Clay platform. You will serve as a trusted advisor to our largest accounts, drive outcomes, and influence strategy to grow revenue and retention at the executive level.

You’ll own strategic account plans, collaborate with Sales, Product, and Marketing, and help expand usage across portfolios while navigating complex org structures at the enterprise scale.

Qualifications

• 6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company.
• Track record of driving revenue growth, expansion, and retention.
• Experience navigating and influencing at executive/C-level with customers and internally.
• Strong relationship-building and communication skills for senior stakeholders.
• Systems-thinking mindset with ability to identify bottlenecks and scale processes.
• Technical aptitude and curiosity to connect product capabilities with business outcomes.
• Familiarity with GTM space is a strong plus.

Responsibilities

• Own a portfolio of Clay's largest and strategic accounts, building deep relationships and firsthand knowledge of the customer base.
• Bring curiosity and customer obsession to every account, setting the bar for enterprise-level standards.
• Drive expansion pipeline across accounts; identify new growth pathways and expand value of existing use cases.
• Develop multi-year account strategies and navigate complex org structures to drive expansion.
• Cultivate deep product fluency, linking GTM ideas to what is possible and surfacing product pain points to relevant teams.
• Partner with Sales, Product, Engineering, and Marketing to voice customer needs and influence roadmap/GTM strategy.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health.
• Contribute to evolving playbooks and operating model for Clay’s largest accounts.

Skills

Account Management

Customer Success

Executive relationships

Revenue growth

Cross-functional collaboration

Forecasting

Product & GTM alignment

Job description

Clay is growing its Growth Strategy (Customer Success) team to help enterprise customers maximize the Clay platform. You will serve as a trusted advisor to our largest accounts, drive outcomes, and influence strategy to grow revenue and retention at the executive level.

You’ll own strategic account plans, collaborate with Sales, Product, and Marketing, and help expand usage across portfolios while navigating complex org structures at the enterprise scale.