Growth Strategist, Strategic (Customer Success)

claylabs; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Clay is growing its Growth Strategy (Customer Success) team to help enterprise customers maximize the Clay platform. You will serve as a trusted advisor to our largest accounts, drive outcomes, and influence strategy to grow revenue and retention at the executive level.

You’ll own strategic account plans, collaborate with Sales, Product, and Marketing, and help expand usage across portfolios while navigating complex org structures at the enterprise scale.

Qualifications

• 6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company.
• Track record of driving revenue growth, expansion, and retention.
• Experience navigating and influencing at executive/C-level with customers and internally.
• Strong relationship-building and communication skills for senior stakeholders.
• Systems-thinking mindset with ability to identify bottlenecks and scale processes.
• Technical aptitude and curiosity to connect product capabilities with business outcomes.
• Familiarity with GTM space is a strong plus.

Responsibilities

• Own a portfolio of Clay's largest and strategic accounts, building deep relationships and firsthand knowledge of the customer base.
• Bring curiosity and customer obsession to every account, setting the bar for enterprise-level standards.
• Drive expansion pipeline across accounts; identify new growth pathways and expand value of existing use cases.
• Develop multi-year account strategies and navigate complex org structures to drive expansion.
• Cultivate deep product fluency, linking GTM ideas to what is possible and surfacing product pain points to relevant teams.
• Partner with Sales, Product, Engineering, and Marketing to voice customer needs and influence roadmap/GTM strategy.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health.
• Contribute to evolving playbooks and operating model for Clay’s largest accounts.

Skills

Account Management

Customer Success

Executive relationships

Revenue growth

Cross-functional collaboration

Forecasting

Product & GTM alignment

Job description

About Clay

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.

Clay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research.

In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.

Some things to know about us:

• Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.

• Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.

• All employees can work with world-class coaches who specialize in creativity, management, and more.

• Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.

• Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

Growth Strategist, Strategic (Customer Success)

We're growing our Growth Strategy (Customer Success) team at Clay: the group responsible for helping customers unlock the full potential of the platform. Our mission is simple: we want every team to use Clay as their growth engine.

You'll act as a trusted advisor to Clay's largest and most complex enterprise customers. You'll drive real business outcomes for the accounts you own, build relationships at the executive level, and help customers turn their biggest GTM goals into reality. You'll shape how some of the most influential companies in the world use Clay to scale, and you'll own the strategy behind revenue growth, retention, and executive relationships across your portfolio of top accounts.

What You'll Do

• Own a portfolio of Clay's largest and strategic accounts, building deep relationships and firsthand knowledge of the customer base.

• Bring curiosity and customer obsession to every account, setting the bar for what great looks like at the enterprise tier.

• Drive expansion pipeline across your accounts. Find new growth pathways through multithreading, new use case discovery, and deepening the value of existing use cases.

• Build multi-year account strategies, navigate complex org structures, and drive expansion within your most valuable accounts.

• Develop deep product fluency, helping customers connect their GTM ideas to what's actually possible, and surfacing patterns in product pain points to the right teams.

• Partner with Sales, Product, Engineering, and Marketing to represent the voice of your largest customers and influence roadmap and GTM strategy directly.

• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across your portfolio.

• Contribute to and help evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

What You'll Bring

• 6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.

• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.

• Experience navigating and influencing at the executive/C-level, with customers and internally.

• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.

• A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.

• Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.

• Familiarity with the GTM space (not required, but a strong plus).